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Jochen Wirtz Understanding Service Consumers (Paperback) (UK IMPORT)
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- 98.4% positive feedback
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eBay item number:276258765988
Item specifics
- Condition
- Book Title
- Understanding Service Consumers
- Publication Name
- Understanding Service Consumers
- Title
- Understanding Service Consumers
- Format
- Trade Paperback
- EAN
- 9781944659097
- ISBN
- 9781944659097
- Publisher
- World Industries Scientific Publishing Co Pte LTD
- Genre
- Business & Economics
- Release Date
- 17/09/2017
- Release Year
- 2017
- Language
- English
- Number of Pages
- 56
- Country/Region of Manufacture
- US
- Series
- Winning In Service Markets Series
- Publication Year
- 2017
- Topic
- Industries / Service, Consumer Behavior, Customer Relations
About this product
Product Information
In services marketing, it is important to understand why customers behave the way they do. How do they make decisions about buying and using a service? What determines their satisfaction with it after consumption? Without this understanding, no firm can hope to create and deliver services that will result in satisfied customers who will buy again. Understanding Service Consumers is the first volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.
Product Identifiers
Publisher
World Industries Scientific Publishing Co Pte LTD
ISBN-10
1944659099
ISBN-13
9781944659097
eBay Product ID (ePID)
237511984
Product Key Features
Book Title
Understanding Service Consumers
Format
Trade Paperback
Language
English
Topic
Industries / Service, Consumer Behavior, Customer Relations
Publication Year
2017
Genre
Business & Economics
Additional Product Features
Lc Classification Number
Hd9980.5.W5684 2017
Copyright Date
2017
Lccn
2016-051527
Dewey Decimal
658.8/342
Dewey Edition
23
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 864 1548 11
Seller assumes all responsibility for this listing.
eBay item number:276258765988
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u***n (34)- Feedback left by buyer.
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Product is 95% alike picture but a little more blurry. Controller play well but had a notice from psn that my joypad wasn't authentic and could by problematic🤷♂️ no trouble so far! Shipping was fast but no tracking and worst packaging ever.. like the box came banged up... send a question to seller never had a reply 😅.... Good product overall, excellent price, fast shipping, wrapped only on 4 sides out of 6, no tracking and never reply... 4★ product / 2★ seller ✌️
l***t (120)- Feedback left by buyer.
Past 6 months
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The book is in perfect condition, brand new, and is exactly as described. This item is difficult to find here, and the seller priced it very reasonably. It shipped from the UK to Canada, and unfortunately took a little longer to arrive than the seller hoped, but it was shipped less than 24 hours after I purchased. When I contacted the seller, they were very responsive and helpful. I would not hesitate to purchase from this seller again. Definitely recommend!
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AAA seller. Item came as described and within the due date. Great communication. Well packed and no damage to the case.
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