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Shep Hyken The Cult of the Customer (Paperback) (UK IMPORT)
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eBay item number:276349811926
Item specifics
- Condition
- Book Title
- Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
- Publication Name
- The Cult of the Customer
- Title
- The Cult of the Customer
- Subtitle
- Create an Amazing Customer Experience That Turns Satisfied Custom
- Format
- Trade Paperback
- EAN
- 9781640951532
- ISBN
- 9781640951532
- Edition
- Updated, Revised ed.
- Publisher
- Sound Wisdom
- Genre
- Business & Economics
- Release Date
- 17/03/2020
- Release Year
- 2020
- Language
- English
- Country/Region of Manufacture
- US
- Item Height
- 229mm
- Item Length
- 155mm
- Item Width
- 13mm
- Item Weight
- 363g
- Publication Year
- 2020
- Topic
- Customer Relations
- Number of Pages
- 244 Pages
About this product
Product Information
In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer , Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases - from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer - and shows how you can do it too. Hyken's message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
Product Identifiers
Publisher
Sound Wisdom
ISBN-10
1640951539
ISBN-13
9781640951532
eBay Product ID (ePID)
22038593517
Product Key Features
Book Title
Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
Format
Trade Paperback
Language
English
Topic
Customer Relations
Publication Year
2020
Genre
Business & Economics
Number of Pages
244 Pages
Additional Product Features
Lc Classification Number
Hf5415.5.H937 2020
Copyright Date
2020
Target Audience
Trade
Lccn
2019-033249
Dewey Decimal
658.8/12
Dewey Edition
23
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 864 1548 11
Seller assumes all responsibility for this listing.
eBay item number:276349811926
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2***2 (37)- Feedback left by buyer.
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Item just as described by the Seller. Conveniently packaged.
This seller is serious and efficient. Delivery is both fast and secure. Service is great. This ITEM is useful for me. I am very pleased to receive my Item.Thank you very much.
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The book is a new copy (as I ordered). Arrived within the frame time. There was no way to track the shipping (which was annoying but I didn't try to contact the seller). The book was packaged in a secure envelope which protected it.