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Shep Hyken The Cult of the Customer (Paperback) (UK IMPORT)
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eBay item number:276349811926
Item specifics
- Condition
- Book Title
- Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
- Publication Name
- The Cult of the Customer
- Title
- The Cult of the Customer
- Subtitle
- Create an Amazing Customer Experience That Turns Satisfied Custom
- Format
- Trade Paperback
- EAN
- 9781640951532
- ISBN
- 9781640951532
- Edition
- Updated, Revised ed.
- Publisher
- Sound Wisdom
- Genre
- Business & Economics
- Release Date
- 17/03/2020
- Release Year
- 2020
- Language
- English
- Country/Region of Manufacture
- US
- Item Height
- 229mm
- Item Length
- 155mm
- Item Width
- 13mm
- Item Weight
- 363g
- Publication Year
- 2020
- Topic
- Customer Relations
- Number of Pages
- 244 Pages
About this product
Product Information
In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer , Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases - from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer - and shows how you can do it too. Hyken's message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
Product Identifiers
Publisher
Sound Wisdom
ISBN-10
1640951539
ISBN-13
9781640951532
eBay Product ID (ePID)
22038593517
Product Key Features
Book Title
Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
Format
Trade Paperback
Language
English
Topic
Customer Relations
Publication Year
2020
Genre
Business & Economics
Number of Pages
244 Pages
Additional Product Features
Lc Classification Number
Hf5415.5.H937 2020
Copyright Date
2020
Target Audience
Trade
Lccn
2019-033249
Dewey Decimal
658.8/12
Dewey Edition
23
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 864 1548 11
Seller assumes all responsibility for this listing.
eBay item number:276349811926
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u***n (38)- Feedback left by buyer.
Past 6 months
Verified purchase
Product is 95% alike picture but a little more blurry. Controller play well but had a notice from psn that my joypad wasn't authentic and could by problematic🤷♂️ no trouble so far! Shipping was fast but no tracking and worst packaging ever.. like the box came banged up... send a question to seller never had a reply 😅.... Good product overall, excellent price, fast shipping, wrapped only on 4 sides out of 6, no tracking and never reply... 4★ product / 2★ seller ✌️
l***t (120)- Feedback left by buyer.
Past 6 months
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The book is in perfect condition, brand new, and is exactly as described. This item is difficult to find here, and the seller priced it very reasonably. It shipped from the UK to Canada, and unfortunately took a little longer to arrive than the seller hoped, but it was shipped less than 24 hours after I purchased. When I contacted the seller, they were very responsive and helpful. I would not hesitate to purchase from this seller again. Definitely recommend!
s***a (696)- Feedback left by buyer.
Past 6 months
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AAA seller. Item came as described and within the due date. Great communication. Well packed and no damage to the case.