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Delivering Knock Your Socks off Service Sales Leadership Management Business
US $8.50
ApproximatelyC $11.68
Condition:
“This book is in like new condition. There is one flaw on the first page.”
Like New
A book that looks new but has been read. Cover has no visible wear, and the dust jacket (if applicable) is included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections.
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Shipping:
Free USPS Media MailTM.
Located in: Amarillo, Texas, United States
Delivery:
Estimated between Tue, Sep 23 and Sat, Sep 27 to 94104
Ships today if you order in the next 3 hrs 29 mins
Returns:
No returns accepted.
Payments:
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Seller assumes all responsibility for this listing.
eBay item number:285668448933
Item specifics
- Condition
- Like New
- Seller Notes
- “This book is in like new condition. There is one flaw on the first page.”
- Signed
- No
- Ex Libris
- No
- Narrative Type
- Nonfiction
- Original Language
- English
- Intended Audience
- Young Adults, Adults
- Inscribed
- No
- Vintage
- No
- Personalize
- No
- Type
- Paperback
- Era
- 2000s
- Personalized
- No
- Country/Region of Manufacture
- United States
- ISBN
- 9780814473658
About this product
Product Identifiers
Publisher
Amacom
ISBN-10
0814473652
ISBN-13
9780814473658
eBay Product ID (ePID)
63745699
Product Key Features
Edition
4
Book Title
Delivering Knock Your Socks Off Service
Number of Pages
192 Pages
Language
English
Topic
Customer Relations, General
Publication Year
2006
Features
Revised
Illustrator
Bush, John, Yes
Genre
Business & Economics
Book Series
Knock Your Socks Off Ser.
Format
Trade Paperback
Dimensions
Item Height
0.6 in
Item Weight
11.3 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
2006-018854
eBook Format
Portable Document Format
Reviews
"...provides companies with invaluable guidance...this front-line customer service book helps businesses create a service advantage." - CRM Magazine, "…provides companies with invaluable guidance…this front-line customer service book helps businesses create a service advantage." - CRM Magazine, "…provides companies with invaluable guidance…this front-line customer service book helps businesses create a service advantage."-CRM Magazine, "...provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage." - CRM Magazine
Edition Description
Revised edition
Synopsis
Today's customers are smarter and more demanding'and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this indispensable guide shows readers how to create a true and lasting ?Service Advantage.' Extensively updated and expanded, the best-selling front-line customer service book ever published is now even better., The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all-new techniques that will help anyone successfully work with even the most difficult customers., With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off Completely updated with all new techniques that will help you successfully work with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for: * meeting customers' expectations and satisfying their needs * becoming easier to do business with * determining the right times to bend or break the rules * becoming fantastic fixers and powerful problem-solvers * coping effectively with ""customers from hell."" Written in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, as well as brand-new chapters on important topics including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide shows you how to provide better service than your customers have ever imagined, With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service... you have to knock their socks off! Completely updated with all new techniques that will help you successfully work with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for: * meeting customers' expectations and satisfying their needs * becoming easier to do business with * determining the right times to bend or break the rules * becoming fantastic fixers and powerful problem-solvers * coping effectively with "customers from hell." Written in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, as well as brand-new chapters on important topics including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide shows you how to provide better service than your customers have ever imagined
LC Classification Number
HF5415.5.A53 2007
Item description from the seller
Seller feedback (546)
- p***m (165)- Feedback left by buyer.Past yearVerified purchaseGreat book, quick shipping, condition as described. Loved the packaging as well. Thanks so much!The World of Bob Timberlake (1979, Hardcover) First Edition Dust Art Home Lands (#285930952891)
- n***k (8)- Feedback left by buyer.Past 6 monthsVerified purchaseVery happy. Arrived very well packed and in perfect condition!Pair of Smithsonian Institute Museum Mugs Bennington Pottery Vermont Coffee Cup (#286033979358)
- t***n (102)- Feedback left by buyer.Past yearVerified purchaseaccurate description, good packaging, good ebayerDavy Crockett 1689 Musket Rifle Cap Gun 37 Inch MADE IN USA Savannah TN Parris (#285855772275)
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Seller feedback (546)
- p***m (165)- Feedback left by buyer.Past yearVerified purchaseGreat book, quick shipping, condition as described. Loved the packaging as well. Thanks so much!The World of Bob Timberlake (1979, Hardcover) First Edition Dust Art Home Lands (#285930952891)
- n***k (8)- Feedback left by buyer.Past 6 monthsVerified purchaseVery happy. Arrived very well packed and in perfect condition!Pair of Smithsonian Institute Museum Mugs Bennington Pottery Vermont Coffee Cup (#286033979358)
- t***n (102)- Feedback left by buyer.Past yearVerified purchaseaccurate description, good packaging, good ebayerDavy Crockett 1689 Musket Rifle Cap Gun 37 Inch MADE IN USA Savannah TN Parris (#285855772275)