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ITIL V3 Foundation Handbook (single) By Office of Government Commerce - Picture 1 of 1
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ITIL V3 Foundation Handbook (single) By Office of Government Commerce

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Item specifics

Condition
Very Good: A book that does not look new and has been read but is in excellent condition. No obvious ...
Title
ITIL V3 Foundation Handbook (single)
ISBN
9780113311972
Publication Year
2009
Type
Textbook
Format
Paperback
Language
English
Publication Name
Itil V3 Foundation Handbook: Pocketbook from the Official Publisher of Itil
Item Height
140mm
Author
Stuart Rance, Simon Adams, John Sowerby, Alison Cartlidge, John Windebank, Ashley Hanna
Publisher
TSO
Item Width
140mm
Subject
Computer Science, Management
Number of Pages
190 Pages

About this product

Product Information

Now updated in line with the new 2009 syllabus, this reference revision guide, ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics. It provides a concise summary of ITIL V3. It follows the 2009 ITIL V3 Foundation syllabus. It contains a glossary of syllabus definitions.

Product Identifiers

Publisher
TSO
ISBN-13
9780113311972
eBay Product ID (ePID)
89649620

Product Key Features

Author
Stuart Rance, Simon Adams, John Sowerby, Alison Cartlidge, John Windebank, Ashley Hanna
Publication Name
Itil V3 Foundation Handbook: Pocketbook from the Official Publisher of Itil
Format
Paperback
Language
English
Subject
Computer Science, Management
Publication Year
2009
Type
Textbook
Number of Pages
190 Pages

Dimensions

Item Height
140mm
Item Width
140mm

Additional Product Features

Title_Author
John Sowerby, Alison Cartlidge, Ashley Hanna, Simon Adams, Stuart Rance, John Windebank
Country/Region of Manufacture
United Kingdom

Item description from the seller

Business seller information

Value Added Tax Number:
  • GB 724498118
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