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Colin C Law A Practical Guide to Airline Customer Servic (Paperback) (UK IMPORT)
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- 98.4% positive feedback
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eBay item number:305083889032
Item specifics
- Condition
- Publication Name
- A Practical Guide to Airline Customer Service
- Title
- A Practical Guide to Airline Customer Service
- Book Title
- Practical Guide to Airline Customer Service : from Airline Operations to Passenger Services
- Subtitle
- From Airline Operations to Passenger Services
- Format
- Trade Paperback
- ISBN-10
- 1627346937
- EAN
- 9781627346931
- ISBN
- 9781627346931
- Publisher
- Universal Publishers
- Genre
- Transportation, Business & Economics
- Topic
- Customer Relations, Aviation / Commercial
- Release Date
- 09/04/2018
- Release Year
- 2018
- Item Height
- 0.6in
- Item Length
- 9in
- Item Width
- 6in
- Item Weight
- 14.4 Oz
- Language
- English
- Publication Year
- 2018
- Number of Pages
- 304 Pages
About this product
Product Information
A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the airline service industry.This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process.
Product Identifiers
Publisher
Universal Publishers
ISBN-10
1627346937
ISBN-13
9781627346931
eBay Product ID (ePID)
19038663179
Product Key Features
Book Title
Practical Guide to Airline Customer Service : from Airline Operations to Passenger Services
Format
Trade Paperback
Language
English
Topic
Customer Relations, Aviation / Commercial
Publication Year
2018
Genre
Transportation, Business & Economics
Number of Pages
304 Pages
Dimensions
Item Length
9in
Item Height
0.6in
Item Width
6in
Item Weight
14.4 Oz
Additional Product Features
Reviews
Finally, there is a text that is both practical and useful, fit for training existing staff or use in the lecture hall to prepare future airline professionals! Colin Law has found a way to equip the airline industry for the challenges of 21st century service expectations. [Law] challenges us to look beyond load factor and understand the humanity and service mentality required to effectively and efficiently construct a lasting loyalty loop. I highly recommend this text, and look forward to additional works by this author for his attention to simple explanations that can be used to convey information to a wide array of experience levels. Joseph Iesué, Assistant Professor, Department of Culture and Tourism, Yong In University ervice quality is one of the key factors influencing a customer's purchasing decision, and [it is] particularly important for an airline to develop in today's unregulated and competitive environment. Law's book addresses this issue and provides comprehensive guidance for understanding the needs and preferences of passengers, and the skills necessary to satisfy them. Practitioners in both airline and service industry will undoubtedly benefit from reading this book. In addition, tertiary students will gain substantial background knowledge about the airline industry, and a good understanding of how the passenger service can be achieved. This book can also serve as a valuable reference for academics conducting research in the airline industry. Dr. Shane Zhang, Senior Lecturer (Economics), University of Southern Queensland This book is an essential read for beginners who are keen to learn the ropes in the airline service industry. Law addresses the importance of excellent customer service, challenges of an industry that is increasingly reliant on self-service technology, and the need to innovate on all fronts to keep up with 21st century's savvy travelers. Mr. Pornlert Kanjananiyot, Airport Manager - Hong Kong Airlines (Bangkok)
Target Audience
Trade
Illustrated
Yes
Item description from the seller
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eBay item number:305083889032
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u***n (38)- Feedback left by buyer.
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Product is 95% alike picture but a little more blurry. Controller play well but had a notice from psn that my joypad wasn't authentic and could by problematic🤷♂️ no trouble so far! Shipping was fast but no tracking and worst packaging ever.. like the box came banged up... send a question to seller never had a reply 😅.... Good product overall, excellent price, fast shipping, wrapped only on 4 sides out of 6, no tracking and never reply... 4★ product / 2★ seller ✌️
l***t (120)- Feedback left by buyer.
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The book is in perfect condition, brand new, and is exactly as described. This item is difficult to find here, and the seller priced it very reasonably. It shipped from the UK to Canada, and unfortunately took a little longer to arrive than the seller hoped, but it was shipped less than 24 hours after I purchased. When I contacted the seller, they were very responsive and helpful. I would not hesitate to purchase from this seller again. Definitely recommend!
s***a (696)- Feedback left by buyer.
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AAA seller. Item came as described and within the due date. Great communication. Well packed and no damage to the case.
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