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Ashvin Vaidyanathan Ru The Customer Success Professional' (Hardback) (UK IMPORT)
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- 98.4% positive feedback
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eBay item number:305340370249
Item specifics
- Condition
- Book Title
- Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company
- Publication Name
- The Customer Success Professional's Handbook
- Title
- The Customer Success Professional's Handbook
- Subtitle
- How to Thrive in One of the World's Fastest Growing Careers--Whil
- Format
- Hardcover
- EAN
- 9781119624615
- ISBN
- 9781119624615
- Publisher
- Wiley & Sons, Incorporated, John
- Genre
- Business & Economics
- Release Date
- 19/03/2020
- Release Year
- 2020
- Country/Region of Manufacture
- US
- Item Height
- 1.2in
- Item Length
- 9.2in
- Item Width
- 6.2in
- Item Weight
- 16.8 Oz
- Language
- English
- Publication Year
- 2020
- Topic
- Customer Relations, Development / General, Management
- Number of Pages
- 288 Pages
About this product
Product Information
The definitive "Customer Success Manager How-To-Guide" for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession-- until now . The Customer Success Professional's Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed--from the practitioner level all the way to senior leadership. The authors--acknowledged experts in building, training, and managing Customer Success teams--offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry's most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers -- While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1119624614
ISBN-13
9781119624615
eBay Product ID (ePID)
8038648123
Product Key Features
Book Title
Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company
Format
Hardcover
Language
English
Topic
Customer Relations, Development / General, Management
Publication Year
2020
Genre
Business & Economics
Number of Pages
288 Pages
Dimensions
Item Length
9.2in
Item Height
1.2in
Item Width
6.2in
Item Weight
16.8 Oz
Additional Product Features
Lc Classification Number
Hf5386.V1445 2020
Copyright Date
2020
Lccn
2019-046555
Intended Audience
Trade
Illustrated
Yes
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 864 1548 11
Seller assumes all responsibility for this listing.
eBay item number:305340370249
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GU14 0GT, United Kingdom
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u***n (38)- Feedback left by buyer.
Past 6 months
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Product is 95% alike picture but a little more blurry. Controller play well but had a notice from psn that my joypad wasn't authentic and could by problematic🤷♂️ no trouble so far! Shipping was fast but no tracking and worst packaging ever.. like the box came banged up... send a question to seller never had a reply 😅.... Good product overall, excellent price, fast shipping, wrapped only on 4 sides out of 6, no tracking and never reply... 4★ product / 2★ seller ✌️
l***t (120)- Feedback left by buyer.
Past 6 months
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The book is in perfect condition, brand new, and is exactly as described. This item is difficult to find here, and the seller priced it very reasonably. It shipped from the UK to Canada, and unfortunately took a little longer to arrive than the seller hoped, but it was shipped less than 24 hours after I purchased. When I contacted the seller, they were very responsive and helpful. I would not hesitate to purchase from this seller again. Definitely recommend!
s***a (696)- Feedback left by buyer.
Past 6 months
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AAA seller. Item came as described and within the due date. Great communication. Well packed and no damage to the case.
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