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Jochen Wirtz Managing People For Service Advantage (Paperback) (UK IMPORT)

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Item specifics

Condition
Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See the ...
Book Title
Managing People for Service Advantage
Publication Name
Managing People For Service Advantage
Title
Managing People For Service Advantage
Author
Jochen Wirtz
Format
Trade Paperback
EAN
9781944659332
ISBN
9781944659332
Publisher
World Industries Scientific Publishing Co Pte LTD
Genre
Business & Economics
Release Date
15/11/2017
Release Year
2017
Language
English
Country/Region of Manufacture
US
Series
Winning In Service Markets Series
Publication Year
2017
Topic
Human Resources & Personnel Management, Industries / Service

About this product

Product Information

Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of employees. Organizations that display this commitment understand the economic payoff from investing in their people. Managing People for Service Advantage will give an insight on how to get HR right in service organizations, and how to get satisfied, loyal, motivated and productive service employees. This book is the ninth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.

Product Identifiers

Publisher
World Industries Scientific Publishing Co Pte LTD
ISBN-10
1944659331
ISBN-13
9781944659332
eBay Product ID (ePID)
242859986

Product Key Features

Book Title
Managing People for Service Advantage
Author
Jochen Wirtz
Format
Trade Paperback
Language
English
Topic
Human Resources & Personnel Management, Industries / Service
Publication Year
2017
Genre
Business & Economics

Additional Product Features

Lc Classification Number
Hf5549.W547 2017
Copyright Date
2017
Lccn
2016-056701
Dewey Decimal
658.3
Dewey Edition
23

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Product is 95% alike picture but a little more blurry. Controller play well but had a notice from psn that my joypad wasn't authentic and could by problematic🤷‍♂️ no trouble so far! Shipping was fast but no tracking and worst packaging ever.. like the box came banged up... send a question to seller never had a reply 😅.... Good product overall, excellent price, fast shipping, wrapped only on 4 sides out of 6, no tracking and never reply... 4★ product / 2★ seller ✌️
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The book is in perfect condition, brand new, and is exactly as described. This item is difficult to find here, and the seller priced it very reasonably. It shipped from the UK to Canada, and unfortunately took a little longer to arrive than the seller hoped, but it was shipped less than 24 hours after I purchased. When I contacted the seller, they were very responsive and helpful. I would not hesitate to purchase from this seller again. Definitely recommend!
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