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Steven Van Belleghem Customers the Day After Tomorrow (Paperback) (UK IMPORT)
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Located in: GU14 0GT, United Kingdom
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Seller information
- 98.3% positive feedback
Registered as a Business Seller
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eBay item number:305369136528
Item specifics
- Condition
- Book Title
- Customers the Day after Tomorrow : How to Attract Customers in a World of Ais, Bots, and Automotion
- Publication Name
- Customers the Day After Tomorrow
- Title
- Customers the Day After Tomorrow
- Subtitle
- How to Attract Customers in a World of AI, Bots and Automation
- Format
- Hardcover
- EAN
- 9789401445214
- ISBN
- 9789401445214
- Publisher
- Lannoo N. V., Uitgeverij
- Genre
- Business & Economics
- Release Date
- 01/12/2017
- Release Year
- 2017
- Language
- English
- Country/Region of Manufacture
- BE
- Item Height
- 0.9 in
- Item Length
- 9.8 in
- Publication Year
- 2018
- Illustrator
- Yes
- Topic
- Marketing / General, Consumer Behavior, Customer Relations, Management
- Item Weight
- 29.5 Oz
- Item Width
- 7.9 in
- Number of Pages
- 240 Pages
About this product
Product Information
Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behavior of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatisation the most important question remains: how can I be customer-oriented? "Steven is a much asked for keynote speaker for our events, always a highlight. He has a unique and authentic style: with a combination of academic depth and well-built cases he spices up his presentations with a tremendous amount of humor." - Anthony Belpaire, Google AUTHOR: Steven Van Belleghem is an expert in customer focus in a digital world. He is a popular speaker at home and abroad. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way. Steven is the author of three bestselling books. He became known for his first book, The Conversation Manager, which won the award for most innovative marketing book of 2010. SELLING POINTS: * Based on research in more than 300 innovative companies, the visionary insights of bestselling author Steven Van Belleghem provide an answer on how to be customer-oriented in a world of automatisation and digitalisation * With a chapter by expert Peter Hinssen 25 colour, 15 b/w iamges
Product Identifiers
Publisher
Lannoo N. V., Uitgeverij
ISBN-10
9401445214
ISBN-13
9789401445214
eBay Product ID (ePID)
236992387
Product Key Features
Book Title
Customers the Day after Tomorrow : How to Attract Customers in a World of Ais, Bots, and Automotion
Number of Pages
240 Pages
Language
English
Publication Year
2018
Topic
Marketing / General, Consumer Behavior, Customer Relations, Management
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.9 in
Item Weight
29.5 Oz
Item Length
9.8 in
Item Width
7.9 in
Additional Product Features
Dewey Edition
23
Target Audience
Trade
Dewey Decimal
658.812
Lc Classification Number
Hf5415.5
Copyright Date
2017
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 864 1548 11
Seller assumes all responsibility for this listing.
eBay item number:305369136528
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Item does not ship to United States
Item location:
GU14 0GT, United Kingdom
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u***n (43)- Feedback left by buyer.
Past 6 months
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Product is 95% alike picture but a little more blurry. Controller play well but had a notice from psn that my joypad wasn't authentic and could by problematic🤷♂️ no trouble so far! Shipping was fast but no tracking and worst packaging ever.. like the box came banged up... send a question to seller never had a reply 😅.... Good product overall, excellent price, fast shipping, wrapped only on 4 sides out of 6, no tracking and never reply... 4★ product / 2★ seller ✌️
l***t (120)- Feedback left by buyer.
Past 6 months
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The book is in perfect condition, brand new, and is exactly as described. This item is difficult to find here, and the seller priced it very reasonably. It shipped from the UK to Canada, and unfortunately took a little longer to arrive than the seller hoped, but it was shipped less than 24 hours after I purchased. When I contacted the seller, they were very responsive and helpful. I would not hesitate to purchase from this seller again. Definitely recommend!
s***a (698)- Feedback left by buyer.
Past 6 months
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AAA seller. Item came as described and within the due date. Great communication. Well packed and no damage to the case.