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Todd Van Beck Winning Ways: The Funeral Profession's Gui (Paperback) (UK IMPORT)
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eBay item number:305418078085
Item specifics
- Condition
- Book Title
- Winning Ways: The Funeral Profession's Guide to Human Relations
- Publication Name
- Winning Ways: the Funeral Profession's Guide to Human Relations
- Title
- Winning Ways: The Funeral Profession's Guide to Human Relations
- Format
- Trade Paperback
- EAN
- 9780838596463
- ISBN
- 9780838596463
- Publisher
- McGraw-Hill Medical Publishing Division
- Genre
- Business & Finance
- Release Date
- 14/08/1998
- Release Year
- 1998
- Language
- English
- Country/Region of Manufacture
- US
- Item Height
- 0.6in
- Item Length
- 9in
- Item Width
- 6in
- Item Weight
- 16 Oz
- Publication Year
- 1998
- Type
- Textbook
- Number of Pages
- 208 Pages
About this product
Product Information
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Written for the funeral service industry by a funeral service professional, this unique book teaches effective methods of interacting with people.
Product Identifiers
Publisher
McGraw-Hill Medical Publishing Division
ISBN-10
0838596460
ISBN-13
9780838596463
eBay Product ID (ePID)
510510
Product Key Features
Publication Name
Winning Ways: the Funeral Profession's Guide to Human Relations
Format
Trade Paperback
Language
English
Publication Year
1998
Type
Textbook
Number of Pages
208 Pages
Dimensions
Item Length
9in
Item Height
0.6in
Item Width
6in
Item Weight
16 Oz
Additional Product Features
Lc Classification Number
Ra622.V36 1998
Table of Content
Section I: Service Excellence. 1. This Thing Called Service. 2. Service. 3. What Price Mistakes? 4. Your Actions Reflect Your Thoughts. 5. Dependability. 6. The Funeral Home's Personality. 7. Clues to Serving The Family. Section II: The Winning Professional Attitude. 1. Sell The Funeral Home. 2. Client Appreciation. 3. Enthusiasm. 4. So What? 5. Stand by Your Word. 6. Professional Arrogance. 7. The Funeral Professional Requires Tolerance. 8. Patience in the Selection Room. 9. The Funeral Home Gopher. 10. Approval. 11. Flattery. Section III: Difficult Situations. 1. Client Complaints. 2. The Cynic. 3. Coolness Under Fire. 4. Handling the Difficult Family. 5. Getting Back in Their Good Graces. 6. The Unreasonable Family. 7. The Silent Family. Section IV: Funeral Director Skills. 1. Confidentiality. 2. The Power of Names. 3. The Value of Listening. 4. Confidence in Funeral Service. 5. Funeral Professionals Are Always Diplomats. 6. Tact. 7. What Impressions Do You Create? 8. Why Argue? 9. The Art of Persuasion. 10. Communication Blunders. Section V: Communicating With Families. 1. Make It Easier For Families To Deal With You. 2. The Family Is No Mind Reader. 3. Through The Families' Eyes. 4. Put Yourself In The Other Person's Shoes. 5. The Timid Family. 6. Advice. Section VI: Funeral Service Etiquette. 1. The Power of "Thank You". 2. Old-Fashioned Manners. 3. The Impression You Give. 4. Over Familiarity Breeds Resentment. Section VII: Our Noble Profession (Inspirational Readings About Funeral Service). 1. The Funeral of The Unknown Soldier. 2. The Honorable Profession. 3. Code of Professional Ethics For The Funeral Service Practitioner. 4. A Winning Personality. 5. "The Undertaker".
Copyright Date
1999
Topic
Industries / Service, Communication Studies, Death & Dying, Careers / General, Interpersonal Relations
Lccn
98-003197
Dewey Decimal
363.7/5
Intended Audience
Scholarly & Professional
Dewey Edition
21
Illustrated
Yes
Genre
Psychology, Business & Economics, Language Arts & Disciplines, Social Science
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 864 1548 11
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eBay item number:305418078085
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Product is 95% alike picture but a little more blurry. Controller play well but had a notice from psn that my joypad wasn't authentic and could by problematic🤷♂️ no trouble so far! Shipping was fast but no tracking and worst packaging ever.. like the box came banged up... send a question to seller never had a reply 😅.... Good product overall, excellent price, fast shipping, wrapped only on 4 sides out of 6, no tracking and never reply... 4★ product / 2★ seller ✌️
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The book is in perfect condition, brand new, and is exactly as described. This item is difficult to find here, and the seller priced it very reasonably. It shipped from the UK to Canada, and unfortunately took a little longer to arrive than the seller hoped, but it was shipped less than 24 hours after I purchased. When I contacted the seller, they were very responsive and helpful. I would not hesitate to purchase from this seller again. Definitely recommend!
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