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John Buswell Christine Williams Kei Service Quality in Leisure, Eve (Paperback)
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eBay item number:335186585769
Item specifics
- Condition
- Book Title
- Service Quality in Leisure, events, Tourism and Sport
- Publication Name
- Service Quality in Leisure, Events, Tourism and Sport
- Title
- Service Quality in Leisure, Events, Tourism and Sport
- Format
- Trade Paperback
- ISBN-10
- 1780645457
- EAN
- 9781780645452
- ISBN
- 9781780645452
- Publisher
- CABI
- Genre
- Technology & Engineering, Business & Economics
- Release Date
- 20/12/2016
- Release Year
- 2016
- Language
- English
- Country/Region of Manufacture
- GB
- Item Height
- 0.9in
- Item Length
- 9.7in
- Item Width
- 6.8in
- Item Weight
- 30.8 Oz
- Series
- CABI Tourism Texts
- Publication Year
- 2017
- Topic
- Industries / Hospitality, Travel & Tourism, Quality Control
- Number of Pages
- 322 Pages
About this product
Product Information
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: * Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. * Includes numerous case studies to help students apply classroom-based theory to practice. * Is packed with student-friendly pedagogy and full color illustrations throughout to enhance the learning experience. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
Product Identifiers
Publisher
CABI
ISBN-10
1780645457
ISBN-13
9781780645452
eBay Product ID (ePID)
228706393
Product Key Features
Book Title
Service Quality in Leisure, events, Tourism and Sport
Format
Trade Paperback
Language
English
Topic
Industries / Hospitality, Travel & Tourism, Quality Control
Publication Year
2017
Genre
Technology & Engineering, Business & Economics
Number of Pages
322 Pages
Dimensions
Item Length
9.7in
Item Height
0.9in
Item Width
6.8in
Item Weight
30.8 Oz
Additional Product Features
Lc Classification Number
G155.A1w488 2016
Edition Number
2
Table of Content
-: Introduction to book Part 1: Understanding the LETS Product 1: The LETS Experience Economy 2: Service Characteristics and the Nature of the LETS Product 3: Service Producers and Consumers: A Multidimensional Interface 4: Quality and Satisfaction Concepts Part 2: Designing and Delivering Quality in the LETS Product 5: Service and Experience Design 6: Capacity Management 7: Service Culture 8: Business Improvement Through the Use of Quality Systems and Models Part 3: Monitoring and Enhancing Quality in the LETS Product 9: Principles of Measuring and Monitoring Service Quality and Satisfaction 10: Measuring and Monitoring Service Quality and Satisfaction 11: Business Improvement Strategy: A Navigation Plan for LETS Professionals
Copyright Date
2017
Lccn
2016-029186
Dewey Decimal
338.4791
Series
Tourism Studies
Dewey Edition
23
Illustrated
Yes
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eBay item number:335186585769
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