Back to home page
|Listed in category:
|
Add to Watchlist

Picture 1 of 1

Customer Relationship Management : A Global Perspective, Hardcover by Raab, G... - Picture 1 of 1
Have one to sell?
Sell it yourself

Customer Relationship Management : A Global Perspective, Hardcover by Raab, G...

Condition:
Like New
2 available
Price:
US $188.00
ApproximatelyC $256.33
Breathe easy. Returns accepted.
Shipping:
Free Economy Shipping. See detailsfor shipping
Located in: Jessup, Maryland, United States
Delivery:
Estimated between Thu, Jun 13 and Tue, Jun 25 to 43230
Estimated delivery dates - opens in a new window or tab include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared paymentcleared payment - opens in a new window or tab. Delivery times may vary, especially during peak periods.
Returns:
14 days return. Buyer pays for return shipping. See details- for more information about returns
Payments:
     

Shop with confidence

eBay Money Back Guarantee
Get the item you ordered or your money back. 
Learn moreeBay Money Back Guarantee - opens new window or tab

Seller information

Registered as a Business Seller
Report this item - opens in new window or tab
Seller assumes all responsibility for this listing.
eBay item number:355685747419
Last updated on May 28, 2024 02:44:18 EDTView all revisionsView all revisions

Item specifics

Condition
Like New: A book that looks new but has been read. Cover has no visible wear, and the dust jacket ...
Book Title
Customer Relationship Management : A Global Perspective
ISBN
9780754671565
Publication Year
2016
Type
Textbook
Format
Hardcover
Language
English
Publication Name
Customer Relationship Management : a Global Perspective
Item Height
1.1in.
Author
Riad A. Ajami, Gerhard Raab, G. Jason Goddard
Item Length
9.6in.
Publisher
Routledge
Item Width
6.3in.
Item Weight
20 Oz
Number of Pages
216 Pages

About this product

Product Information

CRM: A Global Perspective combines both a theoretical viewpoint with a practical viewpoint which allows the student to understanding the philosophy and importance of CRM, and to also understand how leading companies in the world are utilizing CRM in order to improve their customer retention and overall profitability.

Product Identifiers

Publisher
Routledge
ISBN-10
0754671569
ISBN-13
9780754671565
eBay Product ID (ePID)
64121364

Product Key Features

Author
Riad A. Ajami, Gerhard Raab, G. Jason Goddard
Publication Name
Customer Relationship Management : a Global Perspective
Format
Hardcover
Language
English
Publication Year
2016
Type
Textbook
Number of Pages
216 Pages

Dimensions

Item Length
9.6in.
Item Height
1.1in.
Item Width
6.3in.
Item Weight
20 Oz

Additional Product Features

Lc Classification Number
Hf5415.5
Table of Content
Contents: Customer relationship management - Global and local dimensions; Customer orientation; Product quality; Customer satisfaction; Customer retention; Customer value; Customer relationship management and Balanced Scorecard (BSC); Challenges for global customer relationship management; Case Studies on customer relationship management; Literature index; Subject index.
Copyright Date
2010
Target Audience
College Audience
Topic
Customer Relations, Management
Lccn
2007-046694
Dewey Decimal
658.8/12
Dewey Edition
22
Illustrated
Yes
Genre
Business & Economics

Item description from the seller

Great Book Prices Store

Great Book Prices Store

96.8% positive feedback
1.2M items sold
Visit storeContact
Usually responds within 24 hours

Detailed seller ratings

Average for the last 12 months

Accurate description
4.9
Reasonable shipping cost
5.0
Shipping speed
4.9
Communication
4.8

Seller feedback (342,344)

l***l (27)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent! This seller has really good prices, communication, packaging and fast shipping. The book I bought was better than described and I would definitely buy from this seller again. It was my time to have this book.🙌 A+++++
El Kybalion by Trismegisto, Hermes, Like New Used, Free shipping in the US (#354955234211)
w***t (574)- Feedback left by buyer.
Past month
Verified purchase
PERFECT TRANSACTION! Shipped right after payment, well packaged, arrived during the estimated time. The item is in great condition EXACTLY as described. Very Happy, very nice purchase. Excellent communication. Thank you
Windfall Battleships : Agincourt, Canada, Erin, Eagle and the Balkan and Lati... (#386149502698)
4***e (115)- Feedback left by buyer.
Past 6 months
Verified purchase
I recently bought a book from this seller on eBay and I'm thoroughly satisfied with the experience. The book arrived exactly as described, in excellent condition. Communication from the seller was clear and timely, making the transaction smooth and reassuring. Shipping was fast, and the book was packaged with care to prevent any damage. Overall, a fantastic purchase experience from a reliable seller. Highly recommended for anyone looking for quality books on eBay.
Collected Stories of Lydia Davis, Hardcover by Davis, Lydia, Used Good Condit... (#386715362773)
See all feedback

Product ratings and reviews

Learn more
Write a review
5.0
1 product ratings
  • 1 users rated this 5 out of 5 stars
  • 0 users rated this 4 out of 5 stars
  • 0 users rated this 3 out of 5 stars
  • 0 users rated this 2 out of 5 stars
  • 0 users rated this 1 out of 5 stars

Most relevant reviews

See all 1 reviews
  • by paunaana1
    Nov 15, 2011

    TRANSACTION FROM TRANSACTIONAL MARKETING TO RELATIONAL MARKETING

    I NEED THIS BOOK FROM MY TEACHING ABOUT THIS. IT IS A REPREZENTATIVE BOOK FROM This area of ​​convergence between Management and Marketing SALES

More to explore: