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Creating Value in Financial Services: Strategies, Operations and Technologies
US $273.49
ApproximatelyC $374.82
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- Buy It NowCreating Value in Financial Services: Strategies, Operations and Technologies
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Located in: Sparks, Nevada, United States
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eBay item number:363555147412
Item specifics
- Condition
- Book Title
- Creating Value in Financial Services: Strategies, Operations and
- Publication Date
- 1999-12-31
- Pages
- 484
- ISBN
- 9780792385721
About this product
Product Identifiers
Publisher
Springer
ISBN-10
0792385721
ISBN-13
9780792385721
eBay Product ID (ePID)
1634239
Product Key Features
Number of Pages
Xxi, 484 Pages
Language
English
Publication Name
Creating Value in Financial Services : Strategies, Operations and Technologies
Publication Year
1999
Subject
Finance / General, Operations Research, Industries / Financial Services, Production & Operations Management
Type
Textbook
Subject Area
Business & Economics
Format
Hardcover
Dimensions
Item Weight
69.5 Oz
Item Length
9.3 in
Item Width
6.1 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
99-047411
Number of Volumes
1 vol.
Illustrated
Yes
Table Of Content
1.Creating Value in Financial Services.- Section I: Customer Value Focused Strategies.- 2. The Changing Global Environment of Financial Services.- 3. Universal Banking: Does it Work?.- 4. Universal Banking: A Shareholder Value Perspective.- 5. Redefining Customer Relationships in the Age of the Ascendant Customer.- 6. Out of the Fog: Creating Value by Assembling and Managing a Portfolio of Services.- 7. Challenges of Product Delivery in Emerging Markets.- 8. Modeling Services of Financial Institutions in Emerging Markets.- Section II Customer Value Focused Services.- 9. Creating Value: Evolution and Management of Financial Derivatives.- 10. Electronic Commerce and Financial Services:Going for Broke?.- 11. The Internet Channel Revolution: The Case of Charles Schwab.- 12. Lessons from Developing the Yield Book.- Section III: Customer Value Focused Systems.- 13. Impending Revolution in Corporate Information Technology Departments.- 14. Financial Service Networks:Access, Cost Structure and Competition.- 15. The Potential for Virtual Work to Enhance Value in Financial Services Firms.- 16. Designing Electronic Market Institutions for Bond Trading.- 17. Staffing Challenges in Financial Services.- 18. Call Centers in Financial Services: Strategies, Technologies and Operations.- 19. PruServ(tm): A Call Center Support System.- Section IV: Customer Value Focused Measures of Success.- 20. Process Improvement in Financial Services:A Focused Approach.- 21. How do Financial Services Stack Up? Findings from a Benchmarking Study of the US Financial Service Sector.- 22. Value Creation and Process Management: Evidence from Retail Banking.- 23. Bank Productivity: Promises Unrealized.- 24. Productivity in Service Industries: Implications of the Boskin Commission Report.
Synopsis
Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, 'Creating Value in Financial Services', held in March 1997, and the second, 'Operations and Productivity in Financial Services', in April 1998. The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment., Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, Creating Value in Financial Services', held in March 1997, and the second, Operations and Productivity in Financial Services', in April 1998. The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.
LC Classification Number
HG1-9999
Item description from the seller
Seller feedback (511,355)
- m***m (2281)- Feedback left by buyer.Past monthVerified purchaseI’m thrilled with my recent purchase . The website was user-friendly, and the product descriptions were accurate. Customer service was prompt and helpful, answering all my questions. My order arrived quickly, well-packaged, and the product exceeded my expectations in quality. I’m impressed with the attention to detail and the overall experience. I’ll definitely shop here again and highly recommend from this seller to others. Thank you for a fantastic experience!
- a***n (43)- Feedback left by buyer.Past monthVerified purchaseMistakenly ordered a paperback that I thought was a hardcover, not sellers fault; it was described properly on the listing. Seller still processed a refund the day I went to return the item and let me keep the item anyway. A+++ service. Book arrived quickly in great condition and for a great price. Thank you so much! Amazing seller!
- n***c (94)- Feedback left by buyer.Past monthVerified purchaseseller was communicative about my shipment, media mail took a while and tracking wasn't updated frequently, but seller communicated to me very quickly on status. the item came new and wrapped as described, though the packaging in it was packed wasn't sturdy and falling apart when it got to me.
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Seller feedback (511,355)
- m***m (2281)- Feedback left by buyer.Past monthVerified purchaseI’m thrilled with my recent purchase . The website was user-friendly, and the product descriptions were accurate. Customer service was prompt and helpful, answering all my questions. My order arrived quickly, well-packaged, and the product exceeded my expectations in quality. I’m impressed with the attention to detail and the overall experience. I’ll definitely shop here again and highly recommend from this seller to others. Thank you for a fantastic experience!
- a***n (43)- Feedback left by buyer.Past monthVerified purchaseMistakenly ordered a paperback that I thought was a hardcover, not sellers fault; it was described properly on the listing. Seller still processed a refund the day I went to return the item and let me keep the item anyway. A+++ service. Book arrived quickly in great condition and for a great price. Thank you so much! Amazing seller!
- n***c (94)- Feedback left by buyer.Past monthVerified purchaseseller was communicative about my shipment, media mail took a while and tracking wasn't updated frequently, but seller communicated to me very quickly on status. the item came new and wrapped as described, though the packaging in it was packed wasn't sturdy and falling apart when it got to me.