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Quality Wars : The Triumphs and Defeats of American Business : a Juran Instit...
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eBay item number:364387519059
Item specifics
- Condition
- ISBN
- 9781416576969
- Book Title
- Quality Wars : the Triumphs and Defeats of American Business
- Item Length
- 9 in
- Publisher
- Free Press
- Publication Year
- 2007
- Format
- Trade Paperback
- Language
- English
- Item Height
- 1.1 in
- Genre
- Business & Economics
- Topic
- Total Quality Management, Economic History, Industrial Management, General
- Item Width
- 6 in
- Item Weight
- 16.9 Oz
- Number of Pages
- 384 Pages
About this product
Product Information
The quality revolution in American industry, now more than a decade old, has produced an avalanche of books, but this is the first in-depth study reporting the struggles from inside the companies that have attempted large-scale improvement efforts. Jeremy Main has interviewed more than a dozen chief executives, all of whom have managed quality programs, including Charles Clough of Nashua, Robert Galvin of Motorola, James Hagen of Conrail, Roger Milliken of Milliken, Ray State of Analog Devices, and John Young of Hewlett-Packard, in addition to hundreds of other senior executives, workers, labor representatives, city officials, military officers, and hospital administrators. Through their experiences, Main reveals what works and what doesn't work when an organization attempts the transforming leap into Total Quality Management. Their message comes through loud and clear: it is a tough battle, but persistence can win priceless rewards. The notable successes at BancOne, L.L. Bean, Ford, Hewlett-Packard, Motorola, Saturn, Solectron, and Xerox prove it. However, Main shows that Motorola and Hewlett-Packard, among the earliest and best practitioners of total quality, are still finding obstacles to overcome. And some other early converts, such as Florida Power & Light, have stumbled badly along the way. Main's vivid descriptions of these setbacks capture the difficulties inherent in implementing a total quality system. His dramatic accounts of success and failure at companies such as Milliken and Intel convey valuable knowledge that is otherwise gained only by actual experience. The way to achieve the "new quality" of today, Main shows, is through a full commitment to TQM. He reveals through the experiences of these companies that TQM is not just a management tool, as it has often been used, but a management philosophy that is indispensable in attaining a high level of quality -- now a requisite for competing successfully. With the collaboration of the Juran Institute, Main demonstrates how TQM has transformed companies by improving quality at all levels. The accounts of these triumphs are direct evidence that world-class quality is attainable by American industry, and will inspire and point the way for executives, managers, and government officials in their timeless pursuit of total quality.
Product Identifiers
Publisher
Free Press
ISBN-10
1416576967
ISBN-13
9781416576969
eBay Product ID (ePID)
63377097
Product Key Features
Book Title
Quality Wars : the Triumphs and Defeats of American Business
Format
Trade Paperback
Language
English
Topic
Total Quality Management, Economic History, Industrial Management, General
Publication Year
2007
Genre
Business & Economics
Number of Pages
384 Pages
Dimensions
Item Length
9 in
Item Height
1.1 in
Item Width
6 in
Item Weight
16.9 Oz
Additional Product Features
Reviews
Marshall LoebManaging Editor,FortuneHere, finally, is a book that tells what really happened in the companies that have turned to total quality management -- the mistakes they made, the disappointments they suffered and, for those that did it right, the rich rewards they earned., Marshall Loeb Managing Editor, Fortune Here, finally, is a book that tells what really happened in the companies that have turned to total quality management -- the mistakes they made, the disappointments they suffered and, for those that did it right, the rich rewards they earned., B. Joseph WhiteDean, School of Business Administration, University of MichiganAn important, timely, and highly readable work. Main has a reporter's critical eye and a journalist's ability to tell a story...he provides a balanced, informative, and rich set of answers to the question of the state of the American quality movement., Tom PetersThe Tom Peters GroupA riveting tale of success and failure. For the first time, a world-class journalist, neither bent upon debunking nor inflating, has dug for the insider's story. A masterful "how to" guide with lessons from the masters., Ray StataChairman of the Board and CEO, Analog DevicesEnjoyable, interesting, and informative. Provides an objective basis to conclude that, when properly understood and implemented, TQM has been and will continue to be a pivotal factor in strengthening America's competitiveness.
Table of Content
Introduction: "A Slight Problem" Part I 1. The Beginning: An Emotional Experience 2. The Leaders: The Wrong Stuff 3. The People: How Hard It Is 4. The Customers: Are You Listening? 5. The Tools: Uses and Misuses Part II 6. The Automakers: Almost There 7. The Pacesetters: So Much Left to Do 8. The Fumblers: The Fires Went Out 9. The Railroaders: All Aboard 10. The Services: When Scrap Walks Out the Door 11. The Professions: They Need It Too 12. The Government: Did the Dinosaur Twitch? Conclusion Notes Bibliography Acknowledgments Index
Target Audience
Trade
Dewey Decimal
658.5/62/0973
Dewey Edition
20
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