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The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations i
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Item specifics
- Condition
- ISBN-13
- 9780124047006
- Book Title
- The Moderator's Survival Guide
- ISBN
- 9780124047006
About this product
Product Identifiers
Publisher
Elsevier Science & Technology
ISBN-10
0124047009
ISBN-13
9780124047006
eBay Product ID (ePID)
166474993
Product Key Features
Number of Pages
364 Pages
Publication Name
Moderator's Survival Guide : Handling Common, Tricky, and Sticky Situations in User Research
Language
English
Subject
Investments & Securities / Commodities / General, Communication Studies, User Interfaces, General, Social Aspects / Human-Computer Interaction
Publication Year
2013
Type
Textbook
Subject Area
Computers, Language Arts & Disciplines, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.3 in
Item Weight
26.9 Oz
Item Length
9.3 in
Item Width
7.5 in
Additional Product Features
Intended Audience
Scholarly & Professional
Reviews
"This is a sample chapter from Donna Tedesco and Fiona Tranquada's new book, The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann."-- UXmatters.com, April 7, 2014, "...guide to the moderating role played by researchers in product user research...Eighteen "survival stories" are included throughout the book, narrated by user researchers who have handled unexpected or awkward situations with study participants. Appendices consolidate recommendations of specific phrasing..."-- ProtoView.com, April 2014 "This is a sample chapter from Donna Tedesco and Fiona Tranquada's new book, The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann."-- UXmatters.com, April 7, 2014
TitleLeading
The
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
004.21
Table Of Content
Part 1: Your Moderation Toolkit Chapter 1. Moderation Matters: Power, Responsibility, and Style Chapter 2. In the Trenches: Six Steps for Handling Situations Chapter 3. Mix and Match: Your Moderation Patterns Toolbox Part 2: Your Survival Guide Chapter 4. Recruiting Mishaps: Participants You Weren't Expecting Chapter 5. Participant Misconceptions: Not What the Participant was Expecting. Chapter 6. Some Guidance Required: Participants in Need of Shepherding. Chapter 7. Make it Work: Handling Technical Obstacles Chapter 8. Is This Right? Responding to Uncertain Participants. Chapter 9. What's Going On? Recovering from External Interruptions. Chapter 10. Get on Track: Overcoming Momentum Blockers. Chapter 11. Take the Wheel: Guiding Wayward Participants. Chapter 12. A Delicate Touch: Addressing Sensitive Situations Chapter 13. Uncomfortable Interactions: Responding to Awkward Situations Chapter 14. Safety First: Minimizing Emotional and Physical Distress Part 3: Improving Your Skills Chapter 15. An Ounce of Prevention: Avoiding and Mitigating Situations Chapter 16. Sharpening Steel: How to Improve Your Skills and Help Others Improve Theirs Appendix A. What to Say Appendix B. Preparing for a Successful Session Appendix C. Resources
Synopsis
"The Moderator's Survival Guide" is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. Practical, field-tested, and actionable tips for what to do and say-and what NOT to do or say-in each situation.Key patterns and extensive examples to sharpen your approach to the commonplace and prepare you for the unlikely.Illustrative "survival stories" contributed by numerous professionals on the front lines of user research., The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way., The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. Practical, field-tested, and actionable tips for what to do and say--and what NOT to do or say--in each situation. Key patterns and extensive examples to sharpen your approach to the commonplace and prepare you for the unlikely. Illustrative "survival stories" contributed by numerous professionals on the front lines of user research.
LC Classification Number
TS175.5
Item description from the seller
Seller feedback (1,057,320)
- c***a (121)- Feedback left by buyer.Past monthVerified purchaseThe seller was very responsive and answered me on a timely matter. The product itself came in its packaging and was new, not used at all. The packaging was not beat up or anything, safely delivered to my mailbox. No mix ups and zero stress with delivery. The price for the product is completely understandable for the product. I really appreciate the seller and I am very happy to have purchased through this seller. Completely trustable!
- m***4 (1608)- Feedback left by buyer.Past monthVerified purchaseLeaving positive feedback because 1) item was packed well & arrived as described 2) seller did give partial refund when subsequent price dropped below org purchase price. 3) communication was quick However, there was a downside to this transaction -item listed as in-stock but ended up waiting nearly a month for them to get it from their distributer then ship it to me (bought June 29th, arrived around July 21). Auction said 12-15 days. Better clarity would have prevented lot of frustration
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Seller feedback (1,057,320)
- c***a (121)- Feedback left by buyer.Past monthVerified purchaseThe seller was very responsive and answered me on a timely matter. The product itself came in its packaging and was new, not used at all. The packaging was not beat up or anything, safely delivered to my mailbox. No mix ups and zero stress with delivery. The price for the product is completely understandable for the product. I really appreciate the seller and I am very happy to have purchased through this seller. Completely trustable!
- m***4 (1608)- Feedback left by buyer.Past monthVerified purchaseLeaving positive feedback because 1) item was packed well & arrived as described 2) seller did give partial refund when subsequent price dropped below org purchase price. 3) communication was quick However, there was a downside to this transaction -item listed as in-stock but ended up waiting nearly a month for them to get it from their distributer then ship it to me (bought June 29th, arrived around July 21). Auction said 12-15 days. Better clarity would have prevented lot of frustration
- w***i (876)- Feedback left by buyer.Past 6 monthsVerified purchaseAbsolutely Wonderful Seller!! Terrific Item As Described!!! Great Service and Communication!! Shipped In Waterproof Packaging!! I Received Item In About One Week!! Very Pleased With Seller! I Will Buy From This Seller Again!!