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Effective User Support: How to Manage the IT Helpdesk,Noel Bruton
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Located in: South East, United Kingdom
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Estimated between Fri, Jun 7 and Fri, Jun 14 to 43230
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- 99.4% positive feedback
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eBay item number:373811526536
Item specifics
- Condition
- ISBN
- 9780077079536
- EAN
- 9780077079536
- Publication Year
- 1995
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Effective User Support: How to Manage the It Helpdesk
- Item Height
- 246mm
- Publisher
- Mcgraw-Hill Education
- Item Width
- 213mm
- Subject
- Computer Science, Marketing, Business
- Item Weight
- 4400g
- Number of Pages
- 256 Pages
About this product
Product Information
This book provides a hands-on guide to managing the help desk from every aspect. It includes a lot of usable tools for the harassed manager such as a product knowledge matrix which should help the manager assess the expertise for their department for every product, and guides to measuring telephone manner and productivity. The book also covers international help-desks, and gives tools for measuring productivity and skills and features ten key steps for successful support.
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-13
9780077079536
eBay Product ID (ePID)
86321766
Product Key Features
Publication Name
Effective User Support: How to Manage the It Helpdesk
Format
Paperback
Language
English
Subject
Computer Science, Marketing, Business
Publication Year
1995
Type
Textbook
Number of Pages
256 Pages
Dimensions
Item Height
246mm
Item Width
213mm
Item Weight
4400g
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 724 4981 18
Seller assumes all responsibility for this listing.
eBay item number:373811526536
Shipping and handling
Item location:
South East, United Kingdom
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Shipping and handling | To | Service | Delivery*See Delivery notes |
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GBP 3.49 (approx C $6.08) | United States | Standard Shipping (Royal Mail International Standard) |
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Will usually ship within 1 business day of receiving cleared payment. |
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30 days after the buyer receives it |
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Seller feedback (1,241,817)
s***s (198)- Feedback left by buyer.
Past month
Verified purchase
Very fairly priced. Speedy delivery in 3 days. Strong PVC packaging was used but unfortunately there was a hole in the bag and damage to the book cover as a result (minor) which may have been averted by a layer of bubble wrap or cardboard packaging on this heavy hardback book with sharp corners. This is feedback not a complaint as I appreciate using more robust packaging could result in higher prices. Would appreciate if this seller left feedback on me as a buyer please!
4***4 (450)- Feedback left by buyer.
Past month
Verified purchase
Quick delivery and carefully packaged. Book condition was as described and a nice little surprise of it being a hard back. Yet again I would advice for you to remove previous price stickers as it is disheartening to the buyer.
u***a (385)- Feedback left by buyer.
Past month
Verified purchase
Item arrived on time but will you tell seller to pack in something better than plastic bags as damade has occured as shown in transit. Royal Mail tend to not take enough care and chuck other stuff on top which causes dents etc
Product ratings and reviews
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