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Service Design and Service Thinking in Healthcare and Hospital Management
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- Buy It NowService Design and Service Thinking in Healthcare and Hospital Management
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Located in: Buckfield, Maine, United States
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eBay item number:375272531843
Item specifics
- Condition
- Subject
- Design
- ISBN
- 9783030007485
- Book Title
- Service Design and Service Thinking in Healthcare and Hospital Management : Theory, Concepts, Practice
- Item Length
- 9.3 in
- Publisher
- Springer International Publishing A&G
- Publication Year
- 2019
- Format
- Hardcover
- Language
- English
- Illustrator
- Yes
- Genre
- Business & Economics, Medical
- Topic
- Public Health, Management
- Item Width
- 6.1 in
- Item Weight
- 35 oz
- Number of Pages
- Xvii, 535 Pages
About this product
Product Information
This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpointsand service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Product Identifiers
Publisher
Springer International Publishing A&G
ISBN-10
3030007480
ISBN-13
9783030007485
eBay Product ID (ePID)
3038413948
Product Key Features
Book Title
Service Design and Service Thinking in Healthcare and Hospital Management : Theory, Concepts, Practice
Format
Hardcover
Language
English
Topic
Public Health, Management
Publication Year
2019
Illustrator
Yes
Genre
Business & Economics, Medical
Number of Pages
Xvii, 535 Pages
Dimensions
Item Length
9.3 in
Item Width
6.1 in
Item Weight
35 oz
Additional Product Features
Number of Volumes
1 Vol.
Lc Classification Number
Ra971-971.85
Table of Content
Preface.- Service Design as a Transformational Driver Toward Person-centered Care in Healthcare (Lisa Malmberg, Vanessa Rodrigues, Linda LƤnnerstrƶm, Katarina Wetter-Edman, Josina Vink, Stefan Holmlid).- Changing the Rules of the Game in Healthcare Through Service Design (Josina Vink, MaĆra Prestes Joly, Katarina Wetter-Edman, BĆ„rd Tronvoll, Bo Edvardsson).- Using Small-Step Service Design Thinking to Create and Implement Services that Improve Patient Care (Brenda Gleason, Jennifer Bohn).- Service Innovation by Patient-Centric Innovation Processes (Christophe Vetterli, Corinne Scherrer).- Service Design During the Later Development Phases: Introducing a Service Design Roadmapping Approach (Frida Almqvist).- Innovation in Service Design Thinking (Lesley A. Clack, Rachel L. Ellison).- The Use of Tangible Tools as a Means to Support Co-design During Service Design Innovation Projects in Healthcare (Karianne Rygh, Simon Clatworthy).- Investigating the 'In-betweeness' of Service Design Practitioners in Healthcare (Jonathan Romm, Josina Vink).- Service Design Empowering Innovative Communities Within Healthcare (Stuart G. Bailey, Karen L. Bell, Hans Hartung).- A Design Perspective on Future Healthcare Services for the Home Environment (Geke D. S. Ludden, Anna VallgĆ„rda).- Co-creative Service Design in Municipal Health Services: Reflections and Lessons Learned from a Design Education Perspective (Marikken HĆøiseth).- Evaluating Co-Production in Mental Health Services as a Support for Co-Design Activities (Francesca Foglieni, Federica Segato, Daniela Sangiorgi, Marta Carrera).- Strategic Design Abilities for Integrated Care Innovation (Rafael Canales DurĆ³n, Lianne Simonse, Maaike Kleinsmann).- Designing the Function of Health Technology Assessment as a Support for Hospital Management (Gabriele Palozzi, Camilla Falivena, Antonio Chirico).- It Takes More than A Village-Leveraging Globalized Information, Knowledge and Resources to Design Services Tailored to an Accountable Health Community for Mental Health (Patricia Alafaireet, Howard Houghton).- Redefining Touchpoints: An Integrated Approach for Implementing Omnichannel Service Concepts (Juha Kronqvist, Teemu Leinonen).- Mapping an Ambient Assisted Living Service as a Seamful Cross-channel Ecosystem (Bertil Lindenfalk, Andrea Resmini).- 4D Wireframing as a Tool for Integrating Digital with Physical Touchpoints for an Elevated Patient Experience (Florian Vollmer).- Managing Complex Patient Journeys in Healthcare (Ragnhild Halvorsrud, Annette Lund Lillegaard, Mette RĆøhne and Andreas Momme Jensen).- Design for Social Innovation as Designing for Service: The Case of Active Aging in Brazil (Carla Cipolla, MaĆra Prestes Joly, Beatriz Watanabe, Fernanda Benevides Zanela, MĆ”rcia Fernandes Tavares).- Service Design Methods: Knowledge Co-production in Health and Social Care (Alison Prendiville).- Why Hospitals Need Service Design (Kristine Rise Fry).- Neonatal Care Unit: Special Care for Babies (Moema Loures).- Alarm in the ICU! Envisioning Patient Monitoring and Alarm Management in Future Intensive Care Units (Elif Ćzcan, Dilip Birdja, Lianne Simonse, Ard Struijs).- Patient Self-service Paradigms in Hospital and Healthcare Service Design Settings (Jenny Darzentas, Helen Petrie).- Flying Drones to Exchange Lab Samples: Service Innovation by the Swiss Multisite Hospital EOC (Federico Umberto Mion).- Service Designing a New Hospital for the Lapland Hospital District (Satu Miettinen, Mira Alhonsuo).- Health Services Design Based on Innovations in Two Hospitals in Mexico (Leonel Corona-TreviƱo, Constanza MĆ”rquez-Aguilar, Eva Tecuanhuey-Sandoval).- Dealing with Different Cultures: Overcoming Challenges of Service Design in a Multicultural World (Neena Gupta-Biener, Sanjeev Kanoria, Karin Messer-Misak).
Copyright Date
2019
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eBay item number:375272531843
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