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Serve to Be Great : Leadership Lessons from a Prison, a Monastery, and a Boar...
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- Buy It NowServe to Be Great : Leadership Lessons from a Prison, a Monastery, and a Boar...
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Located in: Jessup, Maryland, United States
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Estimated between Thu, Jun 20 and Mon, Jul 1 to 43230
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- 96.8% positive feedback
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eBay item number:385877405450
Item specifics
- Condition
- ISBN
- 9781118868461
- Book Title
- Serve to Be Great : Leadership Lessons from a Prison, a Monastery, and a Boardroom
- Item Length
- 9.1in
- Publisher
- Wiley & Sons, Incorporated, John
- Publication Year
- 2014
- Format
- Hardcover
- Language
- English
- Item Height
- 1in
- Genre
- Business & Economics
- Topic
- Leadership, Motivational, Workplace Culture
- Item Width
- 6.3in
- Item Weight
- 14.4 Oz
- Number of Pages
- 224 Pages
About this product
Product Information
This three part book will begin with Matt's story of going from selfish to servant and explain how he went from a prisoner to an entrepreneur. This book teaches business leaders the connection between better business results and serving their people and community. Matt cites numerous business case studies and research that demonstrate how servant leadership results in attracting top talent, increased employee engagement, and lower turnover. It leads to a more innovative culture, better customer service, and a better ROI on marketing efforts. The book offers practical, actionable guidance for making the shift to becoming a leader who is devoted to serving others.
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1118868463
ISBN-13
9781118868461
eBay Product ID (ePID)
175884772
Product Key Features
Book Title
Serve to Be Great : Leadership Lessons from a Prison, a Monastery, and a Boardroom
Format
Hardcover
Language
English
Topic
Leadership, Motivational, Workplace Culture
Publication Year
2014
Genre
Business & Economics
Number of Pages
224 Pages
Dimensions
Item Length
9.1in
Item Height
1in
Item Width
6.3in
Item Weight
14.4 Oz
Additional Product Features
Lc Classification Number
Hm1261
Table of Content
Foreword Jon Gordon xv Introduction xix Part 1 My Journey from prisoner to Monk to Social Entrepreneur 1 1 My Greatest Failure 3 Finding Opportunity in Disaster 8 2 From Selfish to Servant 13 The Practice That Changed My Life 20 What If Businesses Operated in This Way? 21 The Power of Servant Leadership 22 The Essence of Leadership 25 Serving by Helping Organizations Develop Extraordinary Leaders 26 Part 2 Serve to Be Great: The Business Case 29 3 Winning the War for Talent 31 Attracting Top Talent 36 Fully Engaged People 37 Improving Retention 39 4 Creating a Highly Innovative Culture 41 Linking Innovation Directly to Profit 41 What Does Being Innovative Actually Mean? 47 Building a Highly Innovative Culture 49 Why Serving and Caring for People Results in a Highly Innovative Culture 52 5 Delivering World-Class Customer Service 57 Quantifying the ROI in Customer Service 61 How Great Leaders Inspire World-Class Customer Service 63 Developing Employees Who Wow Your Customers 66 6 Why Serving Others is a Highly Effective Marketing Tactic 71 Smarter, More Enjoyable Marketing 78 Marketing with the Spirit of Service 81 Part 3 Making The Shift: Becoming The Ultimate Leader 89 7 Making Serving a Habit 91 An Easy Way to Jump in to the Top 1 Percent 93 Action is Most Important 95 The Habit of Serving Others 96 The Little Things Matter 99 What a Teenager Dying of Cancer Taught Me about Leadership 101 8 Grow by Empowering Others 105 Empowered People Equal Better Results 107 Empowering Others Helps Us Become the Ultimate Leaders 109 9 Inspire Greatness 121 Start with Why 123 The Gift of Inspiration 125 Values That Inspire and Guide the Way 129 Character That Inspires 131 True Greatness 132 Self-Sacrifice: The Ultimate Test of Character 136 10 Measuring the Right Things 139 Measuring the Intangibles in Business 140 Be Goals versus Do Goals 142 11 Becoming the Ultimate Leader 149 Becoming the Ultimate Leader is Enjoyable 154 Staying Cool under Pressure 156 The Ultimate Tool for Becoming the Ultimate Leader 157 Making a Profit While Making a Difference 160 Afterword 163 Author's Note 165 Serve Your Team 167 Connect with Matt 169 About the Author 171 Acknowledgments 173 Appendix: A Quick Start Guide To Mindfulness Training 177 Notes 181 Index 187
Copyright Date
2014
Lccn
2014-012265
Intended Audience
Trade
Illustrated
Yes
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:385877405450
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Item location:
Jessup, Maryland, United States
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| Shipping and handling | Each additional item | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| Free shipping | Free | United States | Economy Shipping | Estimated between Thu, Jun 20 and Mon, Jul 1 to 43230 |
| Handling time |
|---|
| Will usually ship within 10 business days of receiving cleared payment. |
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| After receiving the item, contact seller within | Refund will be given as |
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| 14 days after the buyer receives it | Money Back |
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Seller feedback (342,909)
t***d (20)- Feedback left by buyer.
Past month
Verified purchase
Item was delivered as advertised however it was not delivered in a box which allowed it to receive some minor damage. Book was in 2 very durable form fitted vinyl/plastic bags which would have been great had then been placed in a box to protect it. Seller was very easy to discuss issue with and the damage is slight. I would buy again from this seller.
u***_ (98)- Feedback left by buyer.
Past 6 months
Verified purchase
Hermoso libro..!!!!!.. Muy bien cuidado e impecable empaquetado para envío. Realmente vale cada dólar gastado en el. Manejo y envío muy profesional. Excelente vendedor. Lo recomiendo por la calidad de sus productos, los precios, la comunicación sobre el desarrollo de mi orden y el manejo y envio. Gran experiencia de compra con este vendedor.
f***g (1846)- Feedback left by buyer.
Past month
Verified purchase
Not standard size, used; priced like new standard size. Seller refused to pay return shipping for not-standard item, not noted in listing. I learned not to buy a book without a listed size; could be anything.
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