Picture 1 of 1
John Buswell Christine Willi Service Quality in Leisure (Paperback) (UK IMPORT)
Another great item from Rarewaves | Free delivery!
Condition:
3 available
Shipping:
Located in: GU14 0GT, United Kingdom
Delivery:
Varies
Returns:
Payments:
Shop with confidence
Seller information
- 98.4% positive feedback
Registered as a Business Seller
Seller assumes all responsibility for this listing.
eBay item number:395094873213
Item specifics
- Condition
- Book Title
- Service Quality in Leisure, events, Tourism and Sport
- Publication Name
- Service Quality in Leisure, Events, Tourism and Sport
- Title
- Service Quality in Leisure, Events, Tourism and Sport
- Format
- Trade Paperback
- ISBN-10
- 1780645457
- EAN
- 9781780645452
- ISBN
- 9781780645452
- Publisher
- CABI
- Genre
- Technology & Engineering, Business & Economics
- Release Date
- 20/12/2016
- Release Year
- 2016
- Language
- English
- Country/Region of Manufacture
- GB
- Item Height
- 0.9in
- Item Length
- 9.7in
- Item Width
- 6.8in
- Item Weight
- 30.8 Oz
- Series
- CABI Tourism Texts
- Publication Year
- 2017
- Topic
- Industries / Hospitality, Travel & Tourism, Quality Control
- Number of Pages
- 322 Pages
About this product
Product Information
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: * Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. * Includes numerous case studies to help students apply classroom-based theory to practice. * Is packed with student-friendly pedagogy and full color illustrations throughout to enhance the learning experience. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
Product Identifiers
Publisher
CABI
ISBN-10
1780645457
ISBN-13
9781780645452
eBay Product ID (ePID)
228706393
Product Key Features
Book Title
Service Quality in Leisure, events, Tourism and Sport
Format
Trade Paperback
Language
English
Topic
Industries / Hospitality, Travel & Tourism, Quality Control
Publication Year
2017
Genre
Technology & Engineering, Business & Economics
Number of Pages
322 Pages
Dimensions
Item Length
9.7in
Item Height
0.9in
Item Width
6.8in
Item Weight
30.8 Oz
Additional Product Features
Lc Classification Number
G155.A1w488 2016
Edition Number
2
Table of Content
-: Introduction to book Part 1: Understanding the LETS Product 1: The LETS Experience Economy 2: Service Characteristics and the Nature of the LETS Product 3: Service Producers and Consumers: A Multidimensional Interface 4: Quality and Satisfaction Concepts Part 2: Designing and Delivering Quality in the LETS Product 5: Service and Experience Design 6: Capacity Management 7: Service Culture 8: Business Improvement Through the Use of Quality Systems and Models Part 3: Monitoring and Enhancing Quality in the LETS Product 9: Principles of Measuring and Monitoring Service Quality and Satisfaction 10: Measuring and Monitoring Service Quality and Satisfaction 11: Business Improvement Strategy: A Navigation Plan for LETS Professionals
Copyright Date
2017
Lccn
2016-029186
Dewey Decimal
338.4791
Series
Tourism Studies
Dewey Edition
23
Illustrated
Yes
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 864 1548 11
Seller assumes all responsibility for this listing.
eBay item number:395094873213
Shipping and handling
Item does not ship to United States
Item location:
GU14 0GT, United Kingdom
Ships to:
Albania, Algeria, American Samoa, Americas, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Asia, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Europe, Falkland Islands (Islas Malvinas), Fiji, Finland, French Guiana, French Polynesia, Gabon Republic, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of Croatia, Republic of the Congo, Reunion, Romania, Rwanda, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Vietnam, Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Western Samoa, Zambia, Zimbabwe
Excludes:
Afghanistan, Australia, Austria, Belarus, France, Germany, Ireland, Italy, Libya, Nauru, Netherlands, Russian Federation, Somalia, Spain, Switzerland, Ukraine, United Kingdom, United States, Yemen
| Handling time |
|---|
| Will usually ship within 3 business days of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases |
Sales tax for an item #395094873213
Sales tax for an item #395094873213
Seller collects sales tax for items shipped to the following provinces:
| Province | Sales Tax Rate |
|---|
Return policy
| After receiving the item, contact seller within |
|---|
| 30 days after the buyer receives it |
The buyer is responsible for return shipping costs.
Payment details
Payment methods
Popular categories from this store
Seller feedback (182,895)
u***n (38)- Feedback left by buyer.
Past 6 months
Verified purchase
Product is 95% alike picture but a little more blurry. Controller play well but had a notice from psn that my joypad wasn't authentic and could by problematic🤷♂️ no trouble so far! Shipping was fast but no tracking and worst packaging ever.. like the box came banged up... send a question to seller never had a reply 😅.... Good product overall, excellent price, fast shipping, wrapped only on 4 sides out of 6, no tracking and never reply... 4★ product / 2★ seller ✌️
l***t (120)- Feedback left by buyer.
Past 6 months
Verified purchase
The book is in perfect condition, brand new, and is exactly as described. This item is difficult to find here, and the seller priced it very reasonably. It shipped from the UK to Canada, and unfortunately took a little longer to arrive than the seller hoped, but it was shipped less than 24 hours after I purchased. When I contacted the seller, they were very responsive and helpful. I would not hesitate to purchase from this seller again. Definitely recommend!
s***a (696)- Feedback left by buyer.
Past 6 months
Verified purchase
AAA seller. Item came as described and within the due date. Great communication. Well packed and no damage to the case.
Product ratings and reviews
More to explore:
- Leisure Nonfiction Paperbacks Books,
- Fiction Paperback Fiction & Christine Feehan Books,
- Leisure, Hobbies & Lifestyle Nonfiction Paperbacks Books,
- John Grisham Paperbacks Books,
- John Steinbeck Paperbacks Books,
- Leisure, Hobbies & Lifestyle Nonfiction Needlepoint Paperbacks Books,
- Leisure, Hobbies & Lifestyle Nonfiction Paperbacks Books in Spanish,
- Leisure, Hobbies & Lifestyle Nonfiction Paperbacks Books in Japanese,
- John Grisham Paperbacks Books,
- John Updike Paperbacks Books