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John Kador Effective Apology: Mending Fences, Building B (Paperback) (UK IMPORT)
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eBay item number:395341140996
Item specifics
- Condition
- Book Title
- Effective Apology : Mending Fences, Building Bridges, and Restoring Trust
- Publication Name
- Effective Apology: Mending Fences, Building Bridges, and Restorin
- Title
- Effective Apology: Mending Fences, Building Bridges, and Restorin
- Format
- Trade Paperback
- EAN
- 9781576759011
- ISBN
- 9781576759011
- Publisher
- Berrett-Koehler Publishers, Incorporated
- Genre
- Psychology, Business & Economics
- Release Date
- 04/05/2009
- Release Year
- 2009
- Language
- English
- Country/Region of Manufacture
- US
- Item Height
- 0.9in
- Item Length
- 8.5in
- Item Width
- 5.6in
- Item Weight
- 12.3 Oz
- Publication Year
- 2009
- Topic
- Business Communication / General, Skills, Interpersonal Relations
- Number of Pages
- 288 Pages
About this product
Product Information
Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. In fact, we all have occasion to apologize. But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions--what Kador calls the Five Rs--of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient. The willingness to apologize signals strength, character, and integrity--real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.
Product Identifiers
Publisher
Berrett-Koehler Publishers, Incorporated
ISBN-10
1576759016
ISBN-13
9781576759011
eBay Product ID (ePID)
127416267
Product Key Features
Book Title
Effective Apology : Mending Fences, Building Bridges, and Restoring Trust
Format
Trade Paperback
Language
English
Topic
Business Communication / General, Skills, Interpersonal Relations
Publication Year
2009
Genre
Psychology, Business & Economics
Number of Pages
288 Pages
Dimensions
Item Length
8.5in
Item Height
0.9in
Item Width
5.6in
Item Weight
12.3 Oz
Additional Product Features
Lc Classification Number
Hd59.2.K34 2009
Reviews
"This book gives you the essentials for crafting apologies that work at work. John Kador shares some of the practical, proven approaches to apology that every manager should master." --Lee Iacocca, former Chairman and CEO, Chrysler Motors Corp. "Nothing about apology is easy. But this vital, optimistic book helps us transform setbacks into opportunities for rebuilding relationships based on accountability and transparency." --Christine Comaford, CEO, Mighty Ventures, and author of the New York Times bestseller Rules for Renegades " Effective Apology is the sort of book I wish I'd read years ago...the definitive guide to using two simple words--I'm sorry--to improve our lives and ennoble our world." --Daniel H. Pink, author of A Whole New Mind
Table of Content
Introduction: Apology is the First Resort PART I PRACTICING APOLOGY Chapter 1 The Age of Apology Chapter 2 Why We Apologize and What It Accomplishes PART II THE FIVE DIMENSIONS OF EFFECTIVE APOLOGY Chapter 3 Recognition Chapter 4 Responsibility Chapter 5 Remorse Chapter 6 Restitution Chapter 7 Repetition PART III APOLOGIZE FOR RESULTS Chapter 8 When, Where and How to Apologize Chapter 9 How to Accept (and Reject) an Apology Chapter 10 Apology and Forgiveness Chapter 11 Obstacles to Wholehearted Apology Chapter 12 The Best Apology Possible: Ten Apology Do's and Don'ts Chapter 13 Talking about Apology: Frequently Asked Questions Chapter 14 What Can I Do Now? Five Apology Practices Notes Acknowledgments Index About the Author
Copyright Date
2009
Target Audience
Trade
Lccn
2009-002120
Dewey Decimal
659.2
Dewey Edition
22
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 864 1548 11
Seller assumes all responsibility for this listing.
eBay item number:395341140996
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u***n (38)- Feedback left by buyer.
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Product is 95% alike picture but a little more blurry. Controller play well but had a notice from psn that my joypad wasn't authentic and could by problematic🤷♂️ no trouble so far! Shipping was fast but no tracking and worst packaging ever.. like the box came banged up... send a question to seller never had a reply 😅.... Good product overall, excellent price, fast shipping, wrapped only on 4 sides out of 6, no tracking and never reply... 4★ product / 2★ seller ✌️
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The book is in perfect condition, brand new, and is exactly as described. This item is difficult to find here, and the seller priced it very reasonably. It shipped from the UK to Canada, and unfortunately took a little longer to arrive than the seller hoped, but it was shipped less than 24 hours after I purchased. When I contacted the seller, they were very responsive and helpful. I would not hesitate to purchase from this seller again. Definitely recommend!
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