Difficult Conversations: How to Discuss What Matters Most , Stone, Douglas
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Difficult Conversations: How to Discuss What Matters Most , Stone, Douglas
US $4.49
ApproximatelyC $6.14
Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections.
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Located in: Imperial, Missouri, United States
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eBay item number:396702988155
Item specifics
- Condition
- ISBN
- 9780143118442
About this product
Product Identifiers
Publisher
Penguin Publishing Group
ISBN-10
0143118447
ISBN-13
9780143118442
eBay Product ID (ePID)
102925596
Product Key Features
Number of Pages
352 Pages
Language
English
Publication Name
Difficult Conversations : How to Discuss What Matters Most
Subject
Communication Studies, Management Science, Interpersonal Relations, Personal Growth / Success
Publication Year
2010
Features
Revised
Type
Textbook
Subject Area
Language Arts & Disciplines, Self-Help, Psychology, Business & Economics
Format
Uk-B Format Paperback
Dimensions
Item Height
0.6 in
Item Weight
8.2 Oz
Item Length
7.8 in
Item Width
5.1 in
Additional Product Features
Edition Number
10
Intended Audience
Trade
Reviews
"Does this book deliver on its promise of an effective way through sticky situations, whether 'with your babysitter or your biggest client'? It does." --The New York Times "These talented communicators blend a daunting array of disciplines into highly readable and practical advice." --Booklist "I'm on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life." --Tom Peters "A user-friendly guide to mastering the talks we dread . . . a keeper." --Fast Company "Emotional intelligence applied to life's toughest moments." --Daniel Goleman, bestselling author of Working with Emotional Intelligence "The only people who shouldn't read Difficult Conversations are those who never work with people, anywhere." --Peter M. Senge, bestselling author of The Fifth Discipline "How do you confront your ex-spouse who's late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I'm sorry'? Start by picking up Difficult Conversations ." --Citizen " Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives." --Library Journal "Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format." --Publishers Weekly "The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read." --Harvard Negotiation Law Review "Examples more clear-headed and advice more precise than we've seen before." --Dallas Morning News "Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive." --Southern Communication Journal
Dewey Edition
23/eng/20230119
Grade From
Twelfth Grade
Illustrated
Yes
Dewey Decimal
158.2
Edition Description
Revised edition
Synopsis
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving, The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations - Move from emotion to productive problem solving
LC Classification Number
BF637.C45S78 2010
Item description from the seller
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- n***a (215)- Feedback left by buyer.Past 6 monthsVerified purchaseI LOVE this seller!!! This was my first time ordering from this seller and what an amazing experience! Lightning fast shipping! ZERO issues with shipping, condition of book is BETTER than described! A++++ This is a seller I will order from, from now on! The value for the book was excellent! The packaging was PRISTINE and you could tell whoever packaged it really cared! Thank you for such an amazing experience!The Tyranny of Good Intentions: How Prosecutors and Bureaucrats Are Trampling th (#395916161415)
- _***c (559)- Feedback left by buyer.Past 6 monthsVerified purchaseReally great seller. I love that you wrap the books in plastic before putting in the bag! All four books arrived in the condition described. Very happy! Prices are great too!
- u***3 (664)- Feedback left by buyer.Past 6 monthsVerified purchaseItem arrived as described! A++ Packaged extremely well - the postmaster sat the package outside where it got rained on - due to the extra layer of bubble wrap all of the books were dry! Thank you for this extra care.
Product ratings and reviews
Most relevant reviews
- Jul 30, 2019
READ NOW; this book is a game changer
Verified purchase: YesCondition: Pre-OwnedSold by: expressyourselfonline
- Feb 12, 2017
A must have! Wish I had it earlier in life.
Verified purchase: YesCondition: NewSold by: grandeagleretail
- Sep 19, 2023
worth reading twice
Verified purchase: YesCondition: Pre-OwnedSold by: thrift.books
- Mar 02, 2025
Perfect shape!...
Verified purchase: YesCondition: Pre-OwnedSold by: samobooks
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Seller feedback (149,461)
This item (1)
All items (149,461)
- n***a (215)- Feedback left by buyer.Past 6 monthsVerified purchaseI LOVE this seller!!! This was my first time ordering from this seller and what an amazing experience! Lightning fast shipping! ZERO issues with shipping, condition of book is BETTER than described! A++++ This is a seller I will order from, from now on! The value for the book was excellent! The packaging was PRISTINE and you could tell whoever packaged it really cared! Thank you for such an amazing experience!The Tyranny of Good Intentions: How Prosecutors and Bureaucrats Are Trampling th (#395916161415)
- _***c (559)- Feedback left by buyer.Past 6 monthsVerified purchaseReally great seller. I love that you wrap the books in plastic before putting in the bag! All four books arrived in the condition described. Very happy! Prices are great too!
- u***3 (664)- Feedback left by buyer.Past 6 monthsVerified purchaseItem arrived as described! A++ Packaged extremely well - the postmaster sat the package outside where it got rained on - due to the extra layer of bubble wrap all of the books were dry! Thank you for this extra care.