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Managing To Keep The Customer by Robert L. Desatnick

SmileBright423
(2543)
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US $7.99
ApproximatelyC $10.99
Condition:
Very Good
“Good condition.”
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Shipping:
Free USPS Media MailTM.
Located in: Chattanooga, Tennessee, United States
Delivery:
Estimated between Thu, Aug 14 and Mon, Aug 18 to 43230
Delivery time is estimated using our proprietary method which is based on the buyer's proximity to the item location, the shipping service selected, the seller's shipping history, and other factors. Delivery times may vary, especially during peak periods.
Returns:
60 days return. Seller pays for return shipping.
Payments:
     Diners Club

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eBay item number:402867968981
Last updated on Apr 09, 2024 15:19:09 EDTView all revisionsView all revisions

Item specifics

Condition
Very Good
A book that does not look new and has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
Seller Notes
“Good condition.”
Narrative Type
Nonfiction
Country/Region of Manufacture
United States
Custom Bundle
No
Vintage
Yes
Book Series
The Jossey-Bass Management Series
Personalized
No
Intended Audience
Young Adults, Adults
ISBN
9781555420277

About this product

Product Identifiers

Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1555420273
ISBN-13
9781555420277
eBay Product ID (ePID)
4484720

Product Key Features

Topic
Customer Relations
Publication Year
1987
Book Title
Managing to Keep the Customer : How to Achieve and Maintain Superior Customer Service Throughout the Organization
Number of Pages
184 Pages
Language
English
Genre
Business & Economics
Author
Robert L. Desatnick
Book Series
Management Ser.
Format
Hardcover

Dimensions

Item Weight
16 Oz

Additional Product Features

LCCN
86-021399
Dewey Edition
19
Dewey Decimal
658.8/12
Synopsis
Provides a blueprint for building and maintaining a total organizational commitment to greater customer satisfaction. Examples from a wide range of businesses and nonprofit organizations and important new data from Hay Group surveys and studies offer an inside look at the training and management practices of seventeen companies noted for superior service. Describes how management, by establishing the highest standards of excellence, can create an organization that truly serves the customer.
LC Classification Number
HF5415.5.D47 1987

Item description from the seller

About this seller

SmileBright423

100% positive feedback•10K items sold

Joined Dec 2018
Thank you so much for visiting my store. I sell a wide variety of items.No matter what you purchase, it will get to you fast.I take extreme pride in getting your purchase to you quickly, because ...
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5.0

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