7. Retail return and exchange, refund policy
7.1. You have 30 calendar days to return an item from the date you received it.
7.2. To be eligible for a return, your item must be unused and in the same condition that you received it.
7.3. Your item must be in the original packaging.
7.4. Your item needs to have the original receipt or proof of purchase. Original Invoice must be returned with the product.
7.5. Once we receive your item, we will inspect it and notify you that we have received your returned item.
7.6. We will immediately notify you on the status of your refund after inspecting the item.
7.7. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
7.8. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
7.9. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable or the cost of return shipping will be deducted from your refund.
7.10. In the unlikely the event that an item is returned to us in an unsuitable condition ( product installed, used , opened , seal taken off, security label broken ) we may send it back to you and refuse to refund or exchange.
7.11. Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5-7 working days in the UK to show back in your account.
7.12. We will normally refund any money received from you using the same method originally used by you to pay for your purchase.
7.13. If you have any questions on how to return your item to us, contact us first