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Managing for Quality and Performance Excellence by James Evans (2024, Trade Paperback)
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About this product
Product Identifiers
PublisherCengage Learning
ISBN-100357984781
ISBN-139780357984789
eBay Product ID (ePID)23068804242
Product Key Features
Number of Pages800 Pages
Publication NameManaging for Quality and Performance Excellence
LanguageEnglish
Publication Year2024
SubjectManufacturing, Production & Operations Management, Statistics
TypeTextbook
AuthorJames Evans
Subject AreaTechnology & Engineering, Business & Economics
FormatTrade Paperback
Dimensions
Item Height10 in
Item Weight50.4 Oz
Item Length1.2 in
Item Width8 in
Additional Product Features
Edition Number12
Intended AudienceCollege Audience
Dewey Edition23
IllustratedYes
Dewey Decimal658.4013
Table Of ContentPart I: PRINCIPLES OF QUALITY MANAGEMENT.1. Introduction to Quality.2. Foundations of Quality Management.3. Customer Focus.4. Workforce Focus.5. Process Focus.Part II: TOOLS AND TECHNIQUES FOR QUALITY.6. Statistical Methods in Quality Management.7. Design for Quality and Product Excellence.8. Measuring and Controlling Quality.9. Problem Solving and Quality Improvement.10. Six Sigma: Concepts and Implementation.Part III: BEYOND QUALITY MANAGEMENT: MANAGING FOR PERFORMANCE EXCELLENCE.11. The Baldrige Framework for Performance Excellence.12. Strategy and Performance Excellence.13. Measurement and Knowledge Management for Performance Excellence.14. Leadership for Performance Excellence.15. Building and Sustaining Quality and Performance Excellence.Appendices.
SynopsisEvans' MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 12th EDITION, presents the latest developments in the field as students examine fundamental principles, historical underpinnings of total quality, and quantitative methods and applications, all with a strong focus on Six Sigma and the Malcolm Baldrige framework for performance excellence. Using numerous examples and illustrations of quality management approaches in real organizations, review and discussion questions, cases and experiential projects, it provides a comprehensive foundation for understanding quality management.
LC Classification NumberTS156.E93 2024
