The disposal was new in the box. Everything intact inside the box. I got it to replace my old one which was acting up. When I removed my old one I was able to repair it, so I reinstalled the old one. Now I have a brand new backup.
This was what I wanted to get as it was a 3/4 hp unit at a reasonable price. Unit was physically bigger than my old unit, so had to do some plumbing work to install it. Only real complaint about this model is it does not come with a power cord. It does have an adapter to use old cord, but my old cord did not have any colored black or white wires, so had to buy the quick connect cord kit. At this price point, it should of had a cord already installed. Haven't used it much yet, but on initial turn on, it is fairly quite. As of now, I'm happy with it.