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Customer Experience 3. 0 : High-Profit Strategies in the Age of Techno Service by John Goodman (2023, Trade Paperback)

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item 1 John Goodman Customer Experience 3.0 (Paperback) (UK IMPORT)
C $36.27
Free shipping
item 2 Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
C $19.37
+C $20.18 shipping
item 3 John Goodman Customer Experience 3.0 (Paperback)
C $44.48
Free shipping
item 4 Customer Experience 3.0 Softcover (Paperback or Softback)
C $32.21
+C $13.03 shipping
item 5 Customer Experience 3.0 : High-profit Strategies in the Age of Techno Service...
C $30.03
+C $20.49 shipping
item 6 Customer Experience 3.0 : High-profit Strategies in the Age of Techno Service...
C $30.04
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About this product

Product Information

Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service-enhancing tools that now exist, and in return they deliver a series of frustrating, disjointed transactions that end up driving people away and into the pockets of businesses getting it right. Having managed more than 1,000 separate customer service studies, author John A. Goodman has created an innovative customer-experience framework and step-by-step roadmap that shows you how to: Design and deliver flawless services and products while setting honest customer expectations Create and implement an effective customer access strategy Capture and leverage the voice of the customer to set priorities and improve products, services and marketing Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction Companies who get customer service right can regularly provide seamless experiences, seeming to know what customers want even before they know it themselves...while others end up staying generic, take stabs in the dark to try and fix the problem, and end up dropping the ball. Customer Experience 3.0 reveals how to delight customers using all the technological tools at their disposal.

Product Identifiers

Publisher
Amacom
ISBN-10
1400231078
ISBN-13
9781400231072
eBay Product ID (ePID)
6050411976

Product Key Features

Book Title
Customer Experience 3. 0 : High-Profit Strategies in the Age of Techno Service
Author
John Goodman
Format
Trade Paperback
Language
English
Topic
Consumer Behavior, Customer Relations, E-Commerce / Internet Marketing, General, Marketing / Direct
Publication Year
2023
Genre
Technology & Engineering, Business & Economics
Number of Pages
256 Pages

Dimensions

Item Length
9in
Item Height
0.8in
Item Width
6in
Item Weight
9.5 Oz

Additional Product Features

Number of Volumes
1 Vol.
Target Audience
Trade

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Customer Experience 3. 0 : High-Profit Strategies in the Age of Techno Service by John Goodman (2023, Trade Paperback)

All listings for this product

item 1 John Goodman Customer Experience 3.0 (Paperback) (UK IMPORT)

item 2 Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

item 3 John Goodman Customer Experience 3.0 (Paperback)

item 4 Customer Experience 3.0 Softcover (Paperback or Softback)

item 5 Customer Experience 3.0 : High-profit Strategies in the Age of Techno Service...

item 6 Customer Experience 3.0 : High-profit Strategies in the Age of Techno Service...

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

Best Selling in Books

Sick Fux by Tillie Cole (2017, Trade Paperback)

The Empyrean Ser.: Fourth Wing (Special Edition) by Rebecca Yarros (2023, Hardcover)

The Empyrean Ser.: Iron Flame by Rebecca Yarros (2023, Hardcover)

Cry Baby Coloring Book by Melanie Martinez (2016, Trade Paperback)

KJV Giant Print Bible Two-Tone Brown/Pink Faux Leather by Christian Art Gifts Inc. (2021, Leather)

The War on Warriors : Behind the Betrayal of the Men Who Keep Us Free by Pete Hegseth (2024, Hardcover)

Can't Hurt Me : Master Your Mind and Defy the Odds by David Goggins (2018, Paperback)

Save on Books

Sick Fux Paperback

THE BOOK OF ENOCH - Translated by R. H Charles (1917 Translation, Hardback)

Rebecca Yarros IRON FLAME Exclusive SIGNED 1st First Edition Hardcover New

HOLY BIBLE King James Version Large Print Thumb Indexed Tan Faux Leather NEW

House of Flame and Shadow | SIGNED B&N Exclusive Book | In-Hand Fast Shipping

KJV Standard Size Thumb Index Edition: (Leather / Fine Binding) Christian Art Y

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