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Getting help on eBay

There are several ways to get the help you need to buy and sell on eBay.

What it is How to use it Where to find it

Customer service

Find the information you need, or contact us.

Click Help & Contact at the top of most eBay pages.

Seller Centre

Get started with guided tours, interactive tutorials, and more.

In the Sell section of the header at the top of most eBay pages, click Seller Information Centre.

Discussion Boards

Communicate with other members and staff moderators to answer questions and solve problems.

In the Community section, click Discussion boards in the left hand navigation.

Answer Centre

Ask questions, give or receive answers, and share information about eBay in this member-to-member forum.

In the Community section, click Answer centre in the left hand navigation.

Technical issues

Find out if eBay is currently experiencing technical issues.

In the Community section of the footer at the bottom of most pages, click Announcements, and then click View All System Announcements on the right side of the page.

Contact Customer Support

If you're looking for more help or have a question to ask, please contact us.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.