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Why we ask you to provide identification information

Verifying some basic information about our members helps make eBay a safer place to buy and sell.

Ways to provide identification

You can use your email address, a credit card and your phone number as identification.

Using your email address as identification
When you register you’re asked to provide a valid email address, which we use to verify your identity. When an email address can’t be fully verified, it’s usually for one of these reasons:
  • Your email address came from a free, web-based account such as Yahoo! or Hotmail.

  • Our messages to your email address repeatedly bounced back to us.

Using a credit card and your phone number as identification
On top of the verification of your email address, we may ask you to verifiy your identity using your credit card and your phone number. Confirming your credit card information and verifying your phone number on file is one of the quickest and safest ways for us to verify your information. We'll use your card for identification only—you won't be charged.

Additional identification for sellers

When you create a seller account, you'll need to tell us how you'll pay your fees. We need to have one of the following on file:

  • Your PayPal account information

  • Your credit card

  • Your chequing account information

Contact Customer Support

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