Help
Help
Search the Help pages
(Does not search for items or products)
 SearchTips
Example: 'payment methods'

Managing your account

Your account is your identity on eBay. You use your account to buy, sell, communicate with eBay members, and leave Feedback for eBay buyers and sellers.

You may sign in using your username or the email address associated with your eBay account.

Solve a problem

On the Forgot your username? page, enter your email address, and then click the Continue button. We'll send your username to your email address.
On the Forgot your password? page, enter your username, and then click the Continue button. Follow the instructions for resetting your password.
Make sure the email address listed in your eBay account is correct. If you have a spam filter, see if the email ended up in your junk mail folder. If the problem continues, contact us.
Confirm that the email was sent from eBay by checking your messages in My eBay. Learn more about suspended accounts and how to tell if an email is really from eBay.
Confirm the request was sent from eBay by signing in to My eBay and checking your messages. Read more about how to tell if an email is really from eBay and solving credit card problems.
We'll work with you to ensure that your account is secure. If you're able to sign in, change your password and your secret question. If you can't sign in, contact us. Learn more about securing your account.

Help topics

Basics

Making changes

Problems with your account

Technical issues

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.