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Appealing unpaid items

In general, you're expected to pay as soon as possible and no later than 4 days after you win or buy an item. If you don't pay for an item within 4 days, the seller can open an unpaid item case. Buyers have 4 days to pay and resolve the matter after the case opens. Contact your seller right away with any questions about payment.

If you haven't paid, the unpaid item is recorded on your account. eBay may place restrictions on buyers' accounts if unpaid items have been recorded. Note: The seller doesn't have the ability to remove the unpaid item from your account—you'll need to contact eBay directly. For more information, see the unpaid item policy.

How to appeal

If you have proof that you paid for the item before an unpaid item case closes, you can appeal the unpaid item by filling out the online unpaid item appeal form.

Accepted forms of proof
Proof What to include in the appeal

Payment confirmation from PayPal or other online payment service

Include the text of the email that you received from the payment service, confirming that the payment was sent.

Email from the seller indicating that you paid

Include the email text.

Copy of cheque, money order, or money order receipt (if appealing by fax)

Send copies of the front and back of the cheque, money order, or money order receipt. Include the item number and your user ID.

To send the appeal by fax:

  • Include the proof of payment, along with the item number and your user ID.

  • Write "Bidder Appeal" on the fax cover page.

  • Fax the appeal to 1-888-379-6251.

Faxed appeals take up to 10 business days to process.

What if I have a reason for not paying?

Although you're expected to pay for all items that you purchase or win, there may be cases in which you feel you have a valid reason for not paying. Check the table below for guidance.

Reasons for not paying

Seller changed the price, shipping costs, or payment method after the sale.

This is a violation of the rules for sellers. If this happens, contact us.

The seller was suspended.

Appeal the unpaid item by following the guidelines above.

I didn't order the item. I think my account may have been accessed by someone else.

Report the account theft and then take steps to secure your account.

Contact us

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