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Choosing items confidently

Here are some tips to help you buy with confidence.

Understand the item and the seller.
  • Read the item description carefully. 

  • Compare the item to similar items. 

  • Look at the item's condition in pictures and the item description. Be realistic about used or older items.

  • Read the details about shipping, insurance, and payment options. 

  • Be careful if an item is listed very far below the manufacturer's suggested retail price, or if the listing has a significantly delayed shipping time. 

  • Check that the item is legal and allowed according to our rules for listing .

  • Look at the seller's Feedback.

  • Read the seller's answers to questions about their item and terms of sale. To ask the seller a question, go to the listing and click the Ask a question link.

  • Look at the seller's policies on shipping, payments, and returns.

  • View the seller's other items.

  • Here's more about knowing your seller.

Confirm authenticity.
  • When buying collectibles, be sure that the item is authentic. You can get advice about items like sports memorabilia, coins, stamps, and jewellery from experts such as third-party authentication services

  • Some item listings may contain certification information.  

Consider escrow for high-priced items.
  • Popular higher-priced items (such as computers, jewellery, and electronics) can be a high fraud risk. You might consider finding a reputable escrow service.  

  • is approved by eBay.

Know the details for overseas transactions.
  • Other countries may have different rules than yours.  

  • Allow additional time to receive your item.

  • Here's more about buying globally.

Insure your items.
  • Many sellers include shipping insurance or offer it as an option. If your package is lost or damaged in transit, contact the shipping company directly. Learn more about shipping insurance.

Contact Customer Support

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