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PayPal payments that aren't yet available
There are several reasons you might not have immediate access to funds. Some of the most common reasons are:
If you're a new or Below Standard seller, or there may be risk associated with your account
While you're establishing a successful selling history on eBay, funds from your sales will be pending in your PayPal account for a period of time.
Follow good shipping practices to help access your funds from each sale sooner:
Note: In some cases, such as international shipments, we can't calculate a delivery date or confirm delivery. It may also take longer to get your funds if your buyer reports a problem.
New seller status ends once you've met all the following criteria:
Other reasons funds may not be available
Even if you aren't a new or Below Standard seller, funds may be temporarily set aside in your PayPal account if an eBay Buyer Protection case, PayPal claim or dispute is opened, if a credit card chargeback is received, or other reversal is initiated.
In those cases, funds for that sale are not available until the seller resolves the issue, or the case is escalated and found in the seller's favour.
If the seller does not resolve the issue and is found responsible, eBay or PayPal will refund the buyer's payment.
If your account was previously suspended or restricted, for a 90-day period there may also be a delay of up to 21 days before your funds will be available.
Using funds to pay for shipping
If you print shipping labels on PayPal (UPS or Canada Post), you'll need to pay for shipping when you print the label but the reimbursement will be deposited back to your PayPal account within 24 hours.
Contact Customer Support
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