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Refunding your buyer
Usually, you can issue a refund using the same payment method the buyer used to purchase the item. Even so, talk to your buyer to work out the best way to refund their money.
Contacting your buyer
To contact your buyer through eBay:
Note: If you're using Selling Manager or Selling Manager Pro, select the box next to the item, and then click the Email button at the top of the Sold Items section.
You can also request your buyer's email address and phone number.
Issuing the refund for electronic payments
To issue a refund with PayPal:
Note: This refund method is only available for 60 days after the end of the transaction. If the transaction you want to refund occurred more than 60 days ago, follow these instructions:
If you have a PayPal question, contact PayPal Customer Support.
Receiving a Final Value Fee credit
To receive a Final Value Fee credit to your seller's account, you need to open and close a case in our Resolution Centre. (Giving your buyer a refund doesn't automatically result in a Final Value Fee credit.) Depending on how you close the case, you may receive a Final Value Fee credit. For more about the credit, see Receiving a Final Value Fee credit.
If you started out trying to get the buyer to pay, but then you both decided to end the transaction and refund the buyer, see what to do when a buyer doesn't pay (unpaid item process).
If you need to cancel the transaction because you as the seller have a reason you can't complete the sale (like the item is broken, gone, or sold to someone else), see canceling a transaction.
Contact Customer Support
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