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Buying practices policy
We want all eBay members to be able to buy and sell on eBay with confidence. We want our sellers to bring great service and value to our marketplace, and we strive to protect sellers from unfair and unsafe buyer activity.
This policy outlines our expectations for buyer behaviour. When buyers don't meet these standards, we encourage sellers to report the concern.
Violations of this policy may result in a range of actions, including Feedback removal, cancellation of return requests, limits on account privileges (such as use of the eBay Money Back Guarantee), limits on overall buying activity, and account suspension.
Buying behaviours we don't allow
If you've placed a winning bid or clicked Buy it Now in a listing, you've committed to purchasing that item.
If you don't pay for an item, even if you've changed your mind, you're violating our policy, which may result in account restriction or suspension. Learn more about our unpaid item policy.
When you bid on or buy an item, you accept the seller's terms as set out in the listing, provided the listing complies with our listing policies. You're entitled to expect that the seller will do what they've said with regards to shipping, payments, and item returns. We know that exceptional circumstances can arise, and we allow you to make reasonable and limited requests. However, we don't require sellers to fulfill requests that are outside of their terms.
We don't allow unreasonable or excessive demands. We also consider using the threat of negative feedback, low detailed seller ratings, or opening eBay Money Back Guarantee requests as a way to make demands of the seller to be extortion and we don't allow it.
Feedback is an essential tool for letting other members know about your experiences with a seller, and we encourage you to be honest. However, we don't allow misuse of feedback.
The eBay Money Back Guarantee covers all eligible purchases on eBay.ca. If you have a problem with a purchase, you can let us know in My eBay.
We don't allow buyers to abuse the eBay Money Back Guarantee or PayPal Purchase Protection.
We encourage all sellers to specify a clear return policy in their listings. Always check the return policy specified in a listing before committing to pay for an item.
If you want to return an item, review the seller's return policy before initiating a return. Sellers may specify requirements for returns such as time limits and who pays for return shipping. Learn more about our item condition return policy for returns.
Acceptable buying practices include adherence to the following policies.
How sellers can report policy violationsTo report a buyer who may be violating our policies:
When we review a report of a member violating our policies, we look at the circumstances, including the members' history. We make decisions based on the evidence in the individual situation, as well as by evaluating patterns of behaviour that create a negative value in the marketplace. If we aren't sure about something or can't prove it with certainty, we may not take any action. Also, because we respect our members' privacy, we can't discuss the results of any investigations.
Why does eBay have this policy?
We work hard to make shopping on eBay safe and fun. We hold sellers on eBay to high standards of customer service. Our selling practices policy sets out our expectations of sellers, and we hold sellers accountable to seller performance standards when buyers report a problem with a purchase. While most eBay buyers follow the rules, we also need to protect sellers from unsafe and unfair behavior, and from buyers who try to take advantage of our protection systems.
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