All about Feedback policies

Feedback is an open forum where members can leave comments about their experiences with their transaction partners. It's important to remember that, in most cases, the Feedback you leave is permanent. Also, there are a few things we won't allow.

Solve a problem

If you've successfully completed a transaction with another eBay member and they haven't left you Feedback, it's fine to send a quick email as a friendly reminder. But remember that Feedback is completely voluntary.

If you've received negative Feedback, you can tell your side of the story by responding to the Feedback. As a seller, you can also send a limited number of requests for buyers to revise the Feedback they've left.

If a member has violated one of our Feedback policies, you can request that we remove the Feedback.

In most cases, you can't change Feedback once you've left it. However, if you've left negative or neutral Feedback for a seller and you want to change it to a positive, the seller may be able to request Feedback revision from you.

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Basics

Feedback extortion
Buyers aren't allowed to use threats of poor Feedback or low detailed seller ratings to get something that wasn't part of the original listing. Sellers aren't allowed to demand positive Feedback from buyers.

Feedback manipulation
Members aren't allowed to exchange Feedback for the sole purpose of increasing Feedback scores, gaining eBay privileges, or enhancing reputation. Buyers aren't allowed to attempt to damage a seller's Feedback through a series of repeat purchases, or leave negative comments with a positive feedback rating.

Feedback in seller terms and conditions
Sellers can't include terms or conditions in a listing that limit or restrict the buyer's right to leave Feedback.

Defect removal policy
Ratings and comments are generally a permanent part of a member's Feedback Profile. However, there are a few situations when we might remove or adjust Feedback related to a defect that's been removed, or Feedback comments that include, for example, links, profanity or other inappropriate content.

How to

Responding to Feedback and adding follow-up comments

You can respond to Feedback you've received or leave a follow-up comment to Feedback you left.

How sellers can request Feedback revisions from buyers

Learn how sellers can ask buyers to revise the Feedback they've left

Revising a seller's Feedback

Find out what to do when a seller asks you to revise Feedback.

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