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Links policy

Policy overview

Links that direct customers to a site other than eBay are not allowed, except when linking to:

  • Product videos

  • Freight shipping services

  • Other legally required information

This policy applies whether the link is clickable or not, and includes any attempts to direct a customer off a page. It extends to all member-created content, such as listings, products, Stores pages, Stores headers, seller profile pages, newsletters, and images, etc.

Links that direct customers to other eBay pages are allowed. This includes links to eBay Messages, other eBay items, Stores pages, Follow Seller, or Add to My Favourite Sellers features.

Any permitted links cannot direct customers to pages that encourage people to view, search or purchase items off-eBay.

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling, or using site features. All of your listings or products may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit special account status and any discounts. You may be subject to the application of fees and recovery of our expenses in policy monitoring and enforcement.

What are the guidelines?

Product videos

Links to product videos are allowed as long as you follow these guidelines:

  • You must be the owner of the underlying rights, including intellectual property rights, or be authorized to distribute it by the owners of said rights

  • The video is specific to the product being sold, such as a product review, demonstration, or installation video

  • The video included in the listing must be either:

    • An embedded video that uses HTML5 video while complying with eBay's active content requirements, or

    • An external link directly to a video hosted on one of the following sites:

      • YouTube

      • Vimeo

      • Brightcove

      • Ustream


      • Kizoa

      • DailyMotion

  • The video does not violate any eBay policy. Violations include videos that contain:

    • Contact information, such as email addresses, phone numbers, or social media links

    • Web addresses

    • Adult content

    • Links to prohibited items

    • Payment services that are not accepted by eBay

    • Malware or viruses

    • Malicious scripts that redirect outside of eBay

Freight shipping services

Links to freight shipping services are allowed as long as the link is to one of the following shipping services:

  • Canada Post

  • Canpar Courier

  • Purolator

Additional information

Third-party provider credits

Third-party providers (image hosting, auction services, etc.) are allowed to include a credit within a listing or product. However, the credit cannot:

  • Link off-eBay

  • Include an external (off-eBay) web address or contact information within the credit

The credit must also follow these guidelines:

  • The credit may contain up to 10 words of text (HTML font size 3) and a logo that's 88 x 33 pixels or smaller in size

  • The credit or acknowledgement can't contain promotional material and should only identify the service provided for the listing

  • The credit or acknowledgement should only be for the service being provided

  • The credit can't flash, move, or be animated

Store names or logos

Store names can't be a web address, and the Store name or logo can't include '.com', '.net', '.org', '.edu', or any variations like '_com' or '-com'.

The above does not apply to Store names selected before July 1, 2004.

Store names or logos must also follow these guidelines:

  • The Store name or logo can't include phone numbers, email addresses, or other contact information

  • The logo can't flash, move, or be animated

By limiting links that direct customers off-eBay, we can deliver a better buying experience by:

  • Supporting a more secure marketplace

  • Making it easier for buyers to view all content at the time of purchase, including when buying on mobile devices

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