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Product safety policy

 

Policy overview

eBay strongly supports the efforts of the Canadian Consumer Products Safety group of Health Canada (CPS) to protect consumers against potentially hazardous goods. eBay does not permit the listing of items that do not comply with product safety regulations or have been identified by Health Canada as hazardous to consumers and therefore subject to a recall.

Make sure your listings and products follow these guidelines. If they don't, they may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

What are the guidelines?

 

Allowed

  • Items that haven't been recalled by Health Canada or the manufacturer

Allowed in some situations

  • Products that were recalled but now have a repair that is approved by Health Canada can usually be listed as long as the item has been repaired or the repair kit is included with the item. Contact us if you have questions about whether a specific item can be listed.

  • Antique cribs may only be listed on eBay for decorative or display purposes.

  • Hoverboards, self-balancing scooters, and components or parts such as batteries and chargers if they have been certified to meet the UL 2272 safety standards. Sellers must state in the listing and product that the item is UL 2272 certified, include a link to the UL Online Certifications Directory showing the certification and offer Australia, US, or Canada shipping only.

Not allowed

Examples of items that aren't allowed include:

  • Products recalled by Health Canada

  • Products recalled by the manufacturer without an approved repair or repair kit

  • Listings that state the item is part of a recall

  • Items that pose a health or safety hazard as specified by government agencies. We will remove listings at the request of government agencies.

  • Drop side cribs

Sellers on eBay should check with Health Canada to ensure that the products they're selling have not been the subjects of a recall. Health Canada protects consumers by issuing warnings about goods that might be hazardous, and even issuing recalls of certain products. Buyers on eBay should educate themselves about hazardous and recalled products. The Health Canada website and the OECD Global Recalls portal have information on regulations and recalled products.

In addition, sellers and buyers on eBay should not circumvent Canadian laws by listing prohibited products for sale or buying products for import into Canada from another eBay site.

 

For information on other recalled items please consult with the agencies and commissions listed below:

  • Food: Canadian Food Inspection Agency (Telephone: 1-800-442-2342)

  • Car Seats: Transport Canada (Telephone: 1-800-333-0371)

  • Gas and Electrical appliances: Canadian Standard Association (CSA) (Telephone: 416-747-4000)

  • Recalls from U.S.A.: Consumer Product Safety commision (CPSC) (Telephone: 1-800-638-2772)

     

 

Some laws and regulations don't allow the sale of unsafe and/or recalled items.

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