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Unpaid item policy
When a buyer wins an item or uses Buy It Now to purchase an item, they're obligated to complete the purchase by sending full payment to the seller.
If a buyer doesn't pay within 4 days, sellers can open an unpaid item case in the Resolution Centre. If the buyer still doesn't pay or reach some other agreement with the seller, eBay may record the unpaid item on the buyer's account.
When an unpaid item case closes without payment from the buyer, sellers are eligible to receive a final value fee credit to their eBay seller account. Also, if they relist the item and it sells the second time, eBay may refund the insertion fee for the relisting. Learn more about receiving insertion fee credits.
Excessive unpaid items or cancelled transactions on a buyer's account may result in range of action, including limits on buying and selling privileges or suspension of the account.
Examples of policy violations
If you've placed a winning bid or clicked the Buy It Now button in a listing, you've committed to purchasing that item. If you don't pay for it, even if you've changed your mind, you violate the unpaid item policy. Here are some examples:
Unpaid items and suspensions
For transactions involving an unpaid item, Feedback left by a buyer may be removed when:
When a buyer doesn't pay for an item they've won or purchased, it costs the seller time and money and holds up inventory. The unpaid item policy helps create a safer and more successful buying and selling experience.
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