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How sellers can avoid transaction problems

If you're currently having an issue with a transaction, find out what to do when:

As a seller, you can take the following steps to ensure your experience is successful.

Creating and managing your listing

  • Represent the items you're selling fairly and accurately. 

  • Clearly state your return policy in your listing. 

  • Respond promptly to buyer questions. 

  • Review your buyer's Feedback

  • Use extra caution with unknown or new buyers and unusual bidding activity.

Avoiding unpaid items

Our research has shown that following a few simple tips can significantly reduce the rate of unpaid item claims.

  • Make it easy for your buyers to pay by offering PayPal.  

  • Include detailed shipping and handling information in the item description as well as in the shipping section.  

  • Use eBay's checkout feature to make it simple for buyers to pay you.  

  • Require immediate payment for auction-style listings with a Buy It Now price.

  • For fixed price listings below $1000, specify a shipping cost and PayPal as the only payment method. For this type of listing, buyers will be asked to pay for the item immediately when they click the Buy It Now button.

After the listing ends

  • Ship with a tracking or Delivery Confirmation number when available. Providing a tracking or Delivery Confirmation number can help resolve disputes in cases where a buyer claims to have never received an item or to have received a broken item.  

  • Maintain records of shipping receipts as proof that the item was shipped. 

  • Keep copies of any proof of your item's authenticity. 

  • Verify payment before shipping items. 

  • Only ship items to the verified billing address on the buyer's credit card account (if applicable). 

  • Use extra caution with international payments and revised shipping information.

If you believe a buyer purchased or attempted to purchase an item with intent to defraud, please review Avoiding payment problems before reporting the buyer.

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