Help
Help
Search the Help pages
(Does not search for items or products)
 SearchTips
Example: 'payment methods'

Knowing your buyer


We want all your sales to be safe and successful. Here are some ways to help make your sale go smoothly.

Icons

The chart below explains the icons that a buyer can have next to their username.

Icon Meaning

Top-rated sellers are PowerSellers who have achieved the highest detailed seller ratings.

The user has created an About Me page to tell you more about themselves. Click this icon to open the About Me page. Learn more about creating an About Me page.

The user has been a registered eBay user for 30 days or less.

The user has changed their username within the last 30 days.

Limits on buyers

For each of your listings, you can manage bidders and buyers to limit or block who may bid on or purchase your items. You can create your own list of eBay members who will no longer be permitted to bid on or buy any of your items. Before blocking a buyer, we recommend that you email him or her and clearly state why you will not accept bids or Buy It Now purchases from him or her in the future.

You can also select buyer requirements for your listings by going to the Seller Preferences section in My eBay. These requirements are based on characteristics, such as buyers who are registered in countries where you don’t ship, rather than specific usernames.

Contact Customer Support

If you're looking for more help or have a question to ask, please contact us.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.