Search the Help pages
(Does not search for items or products)
Example: 'payment methods'

Troubleshooting the photo uploader

Use the troubleshooting tips below if you have problems using the photo uploader.

Picture size issues

  • If you receive an error message that says that your file is too large, check the size of your picture. Use your image editing software (usually included with new digital cameras) and resize your picture to 7.0 megabytes (7000 KB) or smaller. If you're using Microsoft Windows, you can check the picture's size by opening the folder that contains the picture and selecting Details from the View menu. The size appears in the Size column.

  • If you're using a slower internet connection (using a phone line), it may take several minutes for each picture to upload to eBay. If you want to decrease your upload times, you can use your image editing software to re-compress the picture files before uploading, usually with no noticeable effect on quality. We recommend you not re-compress large files to less than 200 KB or to dimensions less than 1000 pixels on the longest side.

Problems adding pictures to your listing

  • If you use Microsoft Windows and Internet Explorer and are having trouble using the photo uploader when you add pictures to your listing on eBay, or can't see the Select photos from a file browser button to upload your pictures, try clearing your cache. Refer to your browser's help for information on how to do this.

  • If you're not using Microsoft Windows and Internet Explorer, or if clearing the cache doesn't correct the problem, then software such as firewalls, ad blockers, and web accelerators may be conflicting with the photo uploader. Please try the following:

    • Web accelerators

      Disable any ad blockers and web accelerators. Web accelerators are programs that speed up browsing on some websites.

      Try to temporarily disable your web accelerator software (consult the software vendor or Internet service provider documentation for specific instructions). If the photo uploader works once you disable your web accelerator, then you'll need to disable it whenever you use the photo uploader. Or, if possible, change your web accelerator settings so that content from "*" web addresses is not cached.

    • Firewall settings

      Firewalls limit how your computer communicates with websites and are an important part of your computer security. However, they can also block content you need to receive or send. You need only one firewall enabled on your computer, and its settings must allow content to flow to and from eBay. As a first step, if your computer runs the Windows XP operating system and you have installed a third-party software firewall (for example, Norton Internet Security or ZoneAlarm), then disable the built-in Windows XP firewall if it is also enabled. Refer to Windows help for more information about how to do this.

After adjusting these third-party software settings, try clearing your browser cache again. Otherwise, the non-operating filtered pages stored in the cache may still be used when you try adding pictures to your listing again.

Installing and using Adobe Flash

If you are using Safari 5 or Internet Explorer 9, 8 or 7, use Adobe Flash for the best performance when using the photo uploader. You can download the latest version of Flash from the Adobe website.

If you have Adobe Flash 10 or later installed, but the content for the photo uploader is being blocked, you can try adjusting the settings of third-party software such as security suites or ad blockers so that they allow Flash content to load on eBay. Please refer to the help files for your software for more information.

Contact Customer Support

If you're looking for more help or have a question to ask, please contact us.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.