|Work it out in our Resolution Centre|
If you can't work things out directly with the buyer, you can open an unpaid item case in the Resolution Centre
Your other option is to use Unpaid Item Assistant—a feature that automatically opens and closes cases on your behalf. You need to set up your account in order to use it. To find out how, see using Unpaid Item Assistant
Regardless of the option you choose, the timeline for the unpaid item process is the same.
Timing is important
Be aware of the timing for resolving your case, because there are windows for when you can open and close the case and be credited for certain fees.
If you don't receive payment, you can open an unpaid item case in the Resolution Centre as early as 4 days or up until 32 days after the listing ended (or immediately if the buyer is no longer registered on eBay).
The buyer has up to 4 days to send a payment after the case is opened. During this time the buyer can also contact you to request a payment extension or make another arrangement. Of course you can agree to the buyer's request, but you're not obligated to make special arrangements.
If the buyer pays using one of eBay's approved electronic payment methods (PayPal or other approved electronic payment method), then the case closes automatically. But if they use another method, you need to go to your My eBay and mark the item as paid.
If the buyer doesn’t pay, you need to manually close the case in the Resolution Centre within 36 days after the listing ended. If you haven't closed the case on the 37th day after the listing ended, eBay automatically closes it and you don't receive a final value fee credit. Also, an unpaid item won't be recorded on the buyer's account.
Once the case is closed by you or eBay, you can't reopen it.
Opening a case
Timeline: 4 to 32 days after the listing ended
You need to open the case at the same eBay website, such as eBay Canada (www.ebay.ca) or eBay US (www.ebay.com), where you sold the item.
Go to the Resolution Centre or click the Resolution Centre link at the bottom of most eBay pages.
Select I haven't received my payment yet, and then click the Continue button.