The seller is away until Thu, Jul 17, 2025. Expect a delay in delivery until they return.

30K items sold
2.8K followers
Contact

About us

AT bigbrands.direct WE ENDEAVOUR TO MAKE EACH AND EVERY SHOPPING EXPERIENCE THE BEST POSSIBLE FOR OUR VALUED CUSTOMERS. WE DO THIS BY ENSURING OUR CUSTOMERS GET THE BEST PRODUCTS AT THE BEST PRICE IN THE SHORTEST TIME POSSIBLE.WE STRIVE FOR 5 STAR POSITIVE FEEDBACK. IF YOU ARE HAVE BEEN HAPPY WITH YOUR SHOPPING EXPERIENCE WITH US PLEASE LEAVE 5 STAR POSITIVE FEEDBACK. THIS HELPS US TO KEEP OUR COSTS LOW AND PASS ON EVEN MORE SAVINGS TO YOU THE VALUED CUSTOMER.OPENING HOURS ARE 9.00AM-3.00PM MONDAY-FRIDAY CLOSED WEEKENDS. ORDERS PLACED FRIDAY DELIVERED MONDAY, ORDERS PLACED WEEKENDS GO OUT MONDAY, DELIVERY TUESDAY. WE ARE AN INTERNET COMPANY WE DEAL WITH ALL COMMUNICATIONS ONLINE ONLY! WE ARE UNABLE TO REPLY TO QUESTIONS OUT OF HOURS. Should you be unfortunate to experience an issue with your order, we request that you contact us so we can rectify it immediately. All returns made within 30 days. Does not affect your statutory rights. All items 1month warranty. No RETURNS AFTER 30 DAYS.
Location: United KingdomMember since: Jan 11, 2016Seller: bigbrands.direct

Business details

VAT number: GB 245452509Additional Information: Big Brands Direct LLP Home Farm Industry, Unit 3, Home Farm, Warrington, Olney Milton Keynes Buckinghamshire MK46 4HN United Kingdom

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable shipping cost
5.0
Shipping speed
4.9
Communication
4.9

Seller feedback (10,892)

  • r***a (273)- Feedback left by buyer.
    Past year
    Verified purchase
    5 star for this seller. I purchased a set of Xmas lights they was away for certain amount of time but as soon as they was home they dispatched my item. I received my item in excellent condition packed extremely well. Communication also excellent. I had to email them as soon as I received my item I was so pleased with my lights and I appreciated them going the extra mile in getting them dispatched as quickly as they did. Highly recommend this seller.
  • 1***1 (636)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    the description was very accurate, however there could have been a few more of the thick self sticking pads. they arrived well packaged and could not beat the value as they were on a special. Thank you seller
  • p***t (1364)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Amazing service from seller. Arrived safely and well packaged within two days!! Not used yet so can't comment further.
  • 1***4 (2535)- Feedback left by buyer.
    Past month
    Verified purchase
    Arrived well packed and in new condition. As discribed by seller. Thank you
  • g***2 (2)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Item arrived as described in original packaging and was very easy to fit
  • o***o (43)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    I never received the item, despite waiting a few days for an initial response explaining that the stock was damaged and not available. I found the situation to be quite confusing and an unnecessary hassle; the seller should have been more organised.
    Reply from: bigbrands.direct- Feedback replied to by seller bigbrands.direct.- Feedback replied to by seller bigbrands.direct.
    I new you were dissapointed you wouldn't want an item that was covered in paint. We destroyed it and was unable to send you photographic evidence. We reached out to you immediately as we are always honest with our customers. Shame you are not. You ordered late on the 9th May it was due to go out on the 10th May within timeframe. So you did not wait that is a lie. Refunded 10th May. Nothing confusing & unnecesary hassle and not unorganised.More lies. Informed & Refunded immediately with apology.

About us

Use this space to tell other eBay members about yourself and what you’re passionate about. Give people more reasons to follow you!1000/1000