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Jack's Used Auto Parts

Jack's Used Auto Parts

15K items sold
3.8K followers
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About us

Established in 1973, Jack's Auto Parts was created to provide customers with good quality auto parts at a great price.
Location: United StatesMember since: Sep 21, 2007Seller: jacks-used-parts
Top Rated SellerJack's Used Auto Parts is one of eBay's most reputable sellers. Consistently delivers outstanding customer service Learn more

Feedback ratings

Last 12 months

Positive168- positive feedback in last 12 months
Neutral15- neutral feedback in last 12 months
Negative6- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months

Accurate description
4.7
Reasonable shipping cost
4.3
Shipping speed
4.9
Communication
4.8

Seller feedback (3,133)

k***t (811)- Feedback left by buyer.
Past month
Verified purchase
A special order request was unwittingly misunderstood and was promptly & courteously corrected, without any additional financial penalty. Two words for the Customer Service attention provided by this automotive parts store: Class Act! In addition item was shipped promptly and packed meticulously. Would I do business again with Jack's? Heck, yeah!!
9***9 (7)- Feedback left by buyer.
Past 6 months
Verified purchase
These guys are very professional and the epitome of what customer service is about. First, they responded to every question I asked, and even called me to confirm condition before sending item out. They sent it out right after, and I received when I supposed to. I would definitely buy from them again.
n***3 (1199)- Feedback left by buyer.
Past 6 months
Verified purchase
Seller had some problems, shipping had some problems, UPS had some problems, I had some problems, had a issue with the part. Seller stepped up and did the right thing all along the process. Everything worked out all right in the end. UPS caused most of the shipping problems. It was just one of those deals that starts out good, went bad, then recovered OK.
r***o (80)- Feedback left by buyer.
Past 6 months
Verified purchase
I have to contact the seller again, I paid for S/H coming and again for the return, the was a wrong part and they do not have the part I need, and the cost now is $129.15. I have to now pay for the cost of return. The original cost for the item is $104.15 with shipping cost.
Reply from: jacks-used-parts- Feedback replied to by seller jacks-used-parts.- Feedback replied to by seller jacks-used-parts.
You ordered a tail lamp, thats what we sent you. You ordered the incorrect part. We didnt ship you the wrong item. We sent exactly what you ordered!
1***e (141)- Feedback left by buyer.
Past 6 months
Verified purchase
Exactly what I needed, fit excellently, fast shipping, great packaging. I 100% recommend this seller
0***a (10)- Feedback left by buyer.
Past month
Verified purchase
Answered all my questions fast! Fast delivery, I will purchase from you going forward! Thank you!
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