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lulu-lucky

lulu-lucky

12K items sold
1.0K followers
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Location: ChinaMember since: Aug 14, 2021Seller: lulu-lucky
Top Rated Sellerlulu-lucky is one of eBay's most reputable sellers. Consistently delivers outstanding customer service Learn more

Feedback ratings

Last 12 months

Positive1,616- positive feedback in last 12 months
Neutral28- neutral feedback in last 12 months
Negative9- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months

Accurate description
4.9
Reasonable shipping cost
5.0
Shipping speed
4.9
Communication
4.9

Seller feedback (2,921)

s***a (78)- Feedback left by buyer.
Past 6 months
Verified purchase
Never again with this seller. Difficult to accept misunderstanding of my order, also, size of letter and design too small not like the photos. As amendment seller wants me to pay partial cost of the new one, and the item back with the promise of refunding shipping costs that he/she estimated in $3, but the reality is that shipping was more than $18. Finally, Ebay responds and made the full refund. NEVER AGAIN.
Reply from: lulu-lucky- Feedback replied to by seller lulu-lucky.- Feedback replied to by seller lulu-lucky.
Hi there, please kindly tell the truth. The buyer ordered the wrong color himself. As an honest seller, we have provided 2 solutions. One is a discount price for another one. The other is we afford the return postage and the buyer returned it back for replacement. The buyer agreed to return it back for a replacement. However, i am not sure why he changed his idea at last & ask ebay to step in. It's unfair that we received a negative feedback when ebay said " The seller was not found at fault"!
8***l (5)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent customer service fast shipping and Handling great communication , the product is 100% as described and actually came out a lot more beautiful than I originally expected it to to be honestly like the pictures do not do it justice at all because it’s so beautiful and elegant I will definitely be buying more, and I kind of wish they made some for tablets to be honest cause I would definitely buy one for my tablet fits perfectly A++++++++++
m***n (149)- Feedback left by buyer.
Past month
Verified purchase
Very good quality iphone case, just as pictured. Great communication , fast shipping. Highly recommended seller!
r***v (1531)- Feedback left by buyer.
Past 6 months
Verified purchase
Great communication, quick shipping, exactly as described. Recommended seller!
5***r (2)- Feedback left by buyer.
Past 6 months
Verified purchase
Initially had some difficulties with the delivery due to an error on my part, but LuLu-Lucky has proven to be a stand-up company who backs their product as a seller. After discussion we were able to have a new case sent to our correct address. Very grateful for the accommodation and understanding. Will update further when the product arrives! Very excited my daughter will finally get the case she s been waiting for!
Reply from: lulu-lucky- Feedback replied to by seller lulu-lucky.- Feedback replied to by seller lulu-lucky.
Please kindly tell the truth: the buyer ordered a phone case and filled in the wrong address. When the tracking id of his order shows that the package was disposed by the post office due to the wrong address, the buyer comes to us and requested to change the address or send another one to his new address. Buyers should provide the correct delivery address and address cannot be changed after the package has been dispatched. Our solution is a discount price for another one to your correct address.
r***o (294)- Feedback left by buyer.
Past year
Verified purchase
Bon rapport qualité prix. Envoi rapide et bien emballé. Vendeur sérieux.
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