Item arrived poorly packaged, I am not a fan of too much packaging but this was minimalist. After four days I get an offer for buying a second one at a reduced rate, I'd have preferred it if they just sent out the first one straight away. The item was mostly as suggested but it did not have any aerials. I was informed that it does not require aerials. Customer service was polite but ultimately unhelpful. They get three stars because at the end of the day, I did end up with the item.
Reply from: pendulumlabequipment- Feedback replied to by seller pendulumlabequipment.- Feedback replied to by seller pendulumlabequipment.
Thanks for your feedback. I strive to balance secure packaging with minimal waste, but I’ll consider your input. The discount offer is automated, and I see how the timing could be frustrating. Regarding the aerials, I apologize for any confusion and will review the listing for clarity. I appreciate your honesty and am happy to assist if you need further support.
Best,
R
l***a (2)- Feedback left by buyer.
Past year
Verified purchase
Great seller. Good communication and shipping process. Highly recommended.