phanstore888

Seller feedback (103)

• i***i (45)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Seller took over two weeks to send out my order, untracked. The courier tried to deliver but stated no one was at home to collect even though I was. Had I been provided with a tracking number I would have kept an eye out for the courier. At this point I had asked the seller to redirect the parcel back to themselves and issue a refund which they agreed to. That’s not what happened though. Now the parcel is awaiting collection at a parcel locker which I have to go out of my way to collect. Thanks!
• o***l (155)- Feedback left by buyer.

  Past year

  Verified purchase

  Had purchased 2 Messi pops, was sent untracked, as I didn't see Reg. Post option. Was marked sent. Waited a few weeks, didn't arrive and reached out to seller who was happy to look into it and assist. Being untracked postage, not much he could do. I did wait for his response, no reply after a few days, so I put in a refund. Would purchase from again if I could get Reg. Post Option.
• 9***a (57)- Feedback left by buyer.

  Past year

  Verified purchase

  I would like to thank the client for responding to me and refixing my order. I m very happy to continue shopping with them. The client has been very outstanding with customer service and i really appreciate he excellent service. I look forward to shopping on here site.

  Reply from: phanstore888- Feedback replied to by seller phanstore888.- Feedback replied to by seller phanstore888.

  Dear ay9478,Thanks for your feedback but everything has two sides of the story. When you first contacted us about the tracking number, we explained the issue, offered a full refund, and provided the option to cancel. You chose to proceed and wait for delivery. However, daily follow-ups placed undue strain on our team despite our transparency and efforts to resolve the matter. We kindly request understanding in such situations. Best regards,

  
• l***u (31)- Feedback left by buyer.

  Past year

  Verified purchase

  Item came well packaged and somewhat in time. Public holidays effected it’s delivery, so not at fault of the sender. Very happy with the purchase.
• 4***i (382)- Feedback left by buyer.

  Past year

  Verified purchase

  Quickly sent well packed item as described in good condition,great transaction

  Reply from: phanstore888- Feedback replied to by seller phanstore888.- Feedback replied to by seller phanstore888.

  Hi there, thanks for your kind words, hope to see your next purchase
• t***_ (1)- Feedback left by buyer.

  Past year

  Verified purchase

  Very good seller, delivered on time and great communication

  Reply from: phanstore888- Feedback replied to by seller phanstore888.- Feedback replied to by seller phanstore888.

  Hi there, thanks for your kind words, hope to see your next purchase