Ordered a 2 pk cable glands from this seller. On arrival, one of the units was obviously defective from manufacture while the other was fine. Contacted seller, included photos, and described the issue. Shipping envelope was perfectly intact with no damage. Seller claims it was not like that when he shipped, but photo shows what I received. Seller basically was rude, insinuating I was a liar, and refused to ship another replacement. I do NOT recommend this seller based on poor customer service
Reply from: pugsley336- Feedback replied to by seller pugsley336.- Feedback replied to by seller pugsley336.
Customer satisfaction is our #1 goal. Item had been torched. We asked the buyer to return for a refund.
Follow-up from: b***e- Feedback followed up on by buyer.- Feedback followed up on by buyer.
Seller claims item was torched?? By who?? Magic pixie dust in the envelope?? The photos are directly after removing from shipping package. Yes, he did say to return for a refund, but why should I pay for return at my expense for seller pushing a defective item. Especially for $4 worth of merchandise, shipping would cost more. I got one good one out of two which is all I needed. I only reported this to let potential customers know that this seller DOES NOT offer good customer service.
0***h (1678)- Feedback left by buyer.
Past 6 months
Verified purchase
Fit as described…fast shipping…well packed…Very pleased with purchase…price/shipping worth it…highly recommend seller…excellent quality…came in great condition…looks and works great… Thank you…Blk808hawaii
0***o (156)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent shipper... went above and beyond to handle and address all issues and concerns even addressed the USPS missed shopping to another location... and provided a second backup identical product... item was exactly what I had requested and met all product specifications and expectations...
9***k (150)- Feedback left by buyer.
Past 6 months
Verified purchase
The item was exactly as described-Brand new. I was unable to find this part locally, so I was very glad to find it on ebay! I am very satisfied with the price and prompt free shipping too! Great Ebayer!
d***a (106)- Feedback left by buyer.
Past 6 months
Verified purchase
It was repackaged well, not the original packaging like was advertised. It appeared to be new, but hard to tell because it was not in Singer original packaging. It was shipped quickly and fits my sewing machine.
c***s (206)- Feedback left by buyer.
Past 6 months
Verified purchase
Package arrived damaged with item missing due to USPS handling. Seller promptly sent replacement part to my satisfaction. A+ seller!