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thecapecantina

thecapecantina

26K items sold
1.6K followers
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Location: United StatesMember since: Feb 15, 2017Seller: thecapecantina
Top Rated Sellerthecapecantina is one of eBay's most reputable sellers. Consistently delivers outstanding customer service Learn more

Feedback ratings

Last 12 months

Positive338- positive feedback in last 12 months
Neutral1- neutral feedback in last 12 months
Negative5- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months

Accurate description
4.9
Reasonable shipping cost
4.6
Shipping speed
4.9
Communication
5.0

Seller feedback (3,365)

t***5 (524)- Feedback left by buyer.
Past 6 months
Verified purchase
Wrong item received (yellow). S/B Blue! Ordered multiple items to combine shipping. Contacted seller twice requesting my correct item. Then received an auto update: purchase price refunded. Seller chose this option rather than take the time for a personal reply, an apology or asking what my preference would be. Their strategy is if I want my correct item I need to repurchase (and maybe receive the correct one) & pay their steep ship charge. Poor customer service. Would not recommend this seller.
Reply from: thecapecantina- Feedback replied to by seller thecapecantina.- Feedback replied to by seller thecapecantina.
Buyer received an immediate full refund, we offered an apology, why it was an honest mistake in the order, and even let them keep the incorrect item without needing to return it back to us. Our shipping prices are the same as any other seller. In very rare instances, mistakes do happen.
t***t (3098)- Feedback left by buyer.
Past 6 months
Verified purchase
As described the cloth items work perfectly. Fast shipping and great communication. Would buy from again.
g***w (35)- Feedback left by buyer.
Past month
Verified purchase
Product never came in and must of been lost in the mail. I waited a month and the. Reported it as missing. I received a full refund shortly after. 10/10 good customer service.
r***r (342)- Feedback left by buyer.
Past 6 months
Verified purchase
Exactly as described,fast shipping, great communication, would buy from again A+++++++++++++++++++++.
r***r (342)- Feedback left by buyer.
Past 6 months
Verified purchase
Exactly as described,fast shipping, great communication, would buy from again A+++++++++++++++++++++.
r***r (342)- Feedback left by buyer.
Past 6 months
Verified purchase
Exactly as described,fast shipping, great communication, would buy from again A+++++++++++++++++++++.
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