thehoffyhouse

Seller feedback (2,076)

• t***t (125)- Feedback left by buyer.

  Past month

  Verified purchase

  Seller is communicative and nice. Items were in great condition and as described. The experience was positive. I would buy from seller again. Value was good. Packaging was well done. Shipping was slow due to me being in Hawaii and the new policies on USPS ground shipping. I recommend buying from this seller!

  Reply from: thehoffyhouse- Feedback replied to by seller thehoffyhouse.- Feedback replied to by seller thehoffyhouse.

  We are so glad you are happy! Thank you so much for shopping with us and for leaving us this review for others to read. We sincerely appreciate you shopping with us. Mahalo!! ~thehoffyhouse

  
• 0***a (432)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Outstanding customer service ! Good-value new pants I ordered were lost in the later stages of the shipping/tracking process. Although not their fault, the sender made consistent, frequent communication with me and with shipping carriers to solve the problem None of our efforts could locate the package, The seller immediately refunded all costs. I would definitely shop with this honest, conscientious seller again!

  Reply from: thehoffyhouse- Feedback replied to by seller thehoffyhouse.- Feedback replied to by seller thehoffyhouse.

  We are glad to hear you are happy with your shopping experience with us. Thank you for this review and THANK YOU for being understanding throughout this process while trying to track down your shipment. Unfortunately the lottery of lost shipment fell on your order this time around. It is a rare occurrence with USPS, but we are happy to provide good customer service in the times that some might walk away instead of helping. It's a core value here at thehoffyhouse: customer service. Thanks again!
• a***2 (125)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Great seller! Listing described them exactly as they were when I received them, which was very quick! Friendly communication throughout the entire process. Wish all sellers were like this because I will definitely buy from the Hoffy House again, and soon! Thanks! Fast shipping! Packaging was incredible! Value for the price!

  Reply from: thehoffyhouse- Feedback replied to by seller thehoffyhouse.- Feedback replied to by seller thehoffyhouse.

  We appreciate that very much!! It's our pleasure to be quick and communicate the way we do. It's an important part of our process here to ensure great experiences like the one you have had with us! Thanks for taking the time to leave us this review, we appreciate you!! ~thehoffyhouse
• 9***5 (67)- Feedback left by buyer.

  Past year

  Verified purchase

  This is one of the best eBay experiences I’ve ever had. The item was exactly as described. The seller messaged me that the order had been received and would be shipped the next morning. Seller sent pics of the item, the packaged item and shipping label. Excellent communication from start to finish. I will be ordering more from this seller.

  Reply from: thehoffyhouse- Feedback replied to by seller thehoffyhouse.- Feedback replied to by seller thehoffyhouse.

  What a wonderful review you have left us, thank you!! We appreciate the kind words and wanted to let you know it is our pleasure to do business with you like this. We believe in communication and accurate listings! We feel that by providing listing like this and the communication like we do, we set the foundation for a great experience shopping on eBay. We look forward to seeing you again soon! ~thehoffyhouse
• c***s (23)- Feedback left by buyer.

  Past month

  Verified purchase

  This was a brand-new crossbody sling. It was packaged well and came with tags on, as advertised. The seller communicated right after I placed the order, and it arrived a day early.

  Reply from: thehoffyhouse- Feedback replied to by seller thehoffyhouse.- Feedback replied to by seller thehoffyhouse.

  Thanks for shopping with us! We are glad to help! ~thehoffyhouse
• 6***a (2)- Feedback left by buyer.

  Past year

  Verified purchase

  I cannot say enough positive things about this seller! They were extremely responsive and kept me updated personally through messages letting me know when they were going to ship and then even sending me a picture of the tracking number. They shipped my order same day, which blew me away! The packaging was fantastic and the item was perfectly as described. I will absolutely order from this seller again.

  Reply from: thehoffyhouse- Feedback replied to by seller thehoffyhouse.- Feedback replied to by seller thehoffyhouse.

  What an awesome sweater that is for the Holidays!! Thank you so much for this amazing review, we sincerely appreciate it! We do our best to make every order exactly like yours was. We feel it is important to communicate as well and be swift on our end. It's always great to see something ship the same day! Happy Holidays! thehoffyhouse